Job Description
We are a U.S.-based inbound call center generating ~$3–4M in annual revenue and scaling aggressively. We handle high-volume payroll, usage-based client billing, and multi-layered operational costs. We are looking for a sharp, analytical Financial Controller to bring structure, discipline, and financial clarity to our operations.
This is not a bookkeeping role. This is a hands-on financial controller and leadership position.
What We Need
We need someone who can:
Own month-end close and ensure financial accuracy
Build and maintain detailed financial dashboards (cash flow, margin by client, cost per agent hour, etc.)
Analyze COGS, payroll efficiency, and management overhead
Identify margin leakage and cost optimization opportunities
Track debt obligations and improve cash forecasting
Monitor merchant processing fees and cost structures
Implement financial controls and internal processes
Support budgeting and forward revenue projections
Prepare reports for ownership with actionable insights (not just numbers)
Bonus if you have:
Call center, BPO, or service-based business experience
Experience with usage-based billing models
Experience analyzing payroll-heavy businesses
SBA loan or debt restructuring experience
Current Environment
Revenue: ~$3–4M annually
Payroll-heavy operation
Multi-layered management structure
QuickBooks Online
Merchant processing ~3.4%
Scaling toward $10M target
We need someone who can think like an owner and challenge assumptions when necessary.
Who You Are
7+ years experience in accounting/finance
Prior Controller or Senior Accounting Manager experience
Strong in financial modeling and forecasting
Extremely detail-oriented
Direct communicator
Comfortable working independently
Proactive and solution-oriented
You should be comfortable digging into messy data and turning it into clarity.
Engagement Structure
Remote
Part-time to start
Potential to scale into a larger role
Ongoing engagement preferred
To Apply
Please include:
A brief summary of a service-based or payroll-heavy company you’ve supported.
An example of a financial dashboard you built (screenshot or description).
Your hourly rate.
What you believe are the biggest financial risks in a scaling call center.
Serious applicants only.
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