Remote Intake Specialist (High-Earning Call Center Role | $40K–$80K OTE)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Location: Remote (U.S. only)
Openings: Multiple
Full Time OTE: $29-31K/yr base and earned $6K-50K+/yr bonuses (total expected comp: $40-80K+)
Hours: ~40 hrs/week

About the Role

This role sits at the intersection of empathy and performance.

You will be the first voice many people hear when they reach out to a law firm during one of the hardest moments of their lives. Your ability to listen, connect, and respond with both warmth and urgency is what makes the difference between a conversation and a conversion.

This is not a scripted, transactional position. You will need to think quickly, read people accurately, and move conversations forward with intention. High call volume is part of the job —but the quality of every interaction is what we measure success by.

The income potential here is real. Strong performers consistently earn between $60,000–$90,000+ annually. But we want to be clear: the money follows the mission. People who come in looking for a sales commission will not thrive here. People who genuinely connect with callers —and then convert them because of that connection— will.

Why This Role Stands Out

Most successful reps earn between $50,000–$80,000+ annually
Strong performers regularly earn $1,000–$3,000+ per month in bonuses
Top performers exceed that

You are paid a base for stability, but your performance is what drives your income.

Just as important — we don’t leave your success up to chance. You will be trained, coached, and supported by experienced operators who have built and scaled high-performing call center teams before. We provide clear frameworks, real feedback, and hands-on guidance to help you improve quickly and perform at a high level.

If you bring the work ethic, coachability, and drive to improve — we will give you everything you need to succeed.

A remote position with real earning potential
A performance-driven environment where results are rewarded
A clear path to grow within a fast-scaling company
Leadership that actively invests in your development and success

Ramp-Up & Earnings Timeline

This is not a “quick money” role — it’s a skill-based, performance-driven opportunity where income grows as you improve.

First 30 days: Focus is on training, learning systems, and building foundational skills. You are not expected to be fully performance-driven yet.
30–60 days: You begin ramping into production, applying what you’ve learned, and starting to generate consistent results.
60–90 days: Most team members reach full performance capacity and begin hitting strong bonus levels.

Top performers may accelerate faster, but this is the typical progression. The individuals who commit to the process, stay consistent, and actively improve are the ones who see the highest earning outcomes.

Handle inbound and outbound calls at high volume
Respond quickly to new leads —speed and presence matter
Listen carefully, ask the right questions, and screen cases with empathy
Schedule attorney consultations and guide callers through next steps
Follow up via phone, text, and email
Log accurate case notes into internal systems
Participate in ongoing training, coaching, and performance reviews

Who This Role Is For

Our best performers share a specific combination: they move fast and they care deeply. Neither half of that works without the other.

Communicate with warmth, confidence, and clarity
Can hold high call volume without losing the human touch
Take ownership of your performance and actively seek to improve
Are motivated by results —and understand that results come from genuine connection
Thrive in structured, fast-moving environments with clear expectations
Want to grow —in skill, in responsibility, and in income

This is not the right fit if you are looking for a low-pressure, passive remote role —or if you are primarily motivated by commission rather than by genuinely helping people.

2+ years in a high-volume call center environment (100–150 calls/day)
Professional-level English fluency (spoken and written) — assessed live
Typing speed of 45+ WPM — tested and assessed live
Reliable high-speed internet (minimum 100 Mbps)
Quiet, dedicated, distraction-free workspace
Not a primary caregiver during scheduled work hours
Comfortable working in a fast-paced, evolving environment
Weekend availability required (7-day operation, 8:30AM–12AM EST)

Experience in a law firm (Personal Injury or Family Law preferred)
Background in service-driven sales or high-performance customer roles

40 hours per week
Shifts available during day or afternoon hours
Weekend shifts required (rotational or fixed)
Overtime may be available based on performance and business needs

Compensation & Benefits

Base:$29,200–$31,020 annually (~$14–15/hour)

Bonuses:Uncapped performance bonuses paid twice a month

~$500/month: low baseline (typically not long-term due to underperformance)
$1,000–$3,000/month: strong performance
$5,000+/month: top performers

Promotion Path: Phone Intake Specialist → Legal Intake Specialist → Shift Supervisor/Team Lead

Training: Paid, structured training with ongoing coaching

Time Off: Paid Company Holidays

Final Note

We are not filling seats. We are building a team of high-performing individuals who want more than just a job. You don’t need to be perfect coming in — but you do need to be coachable, driven, and willing to apply yourself. If you already have strong communication skills, can handle a high-volume environment, and are motivated to earn more, this role can become a meaningful career path.

The people who succeed here are not the most aggressive closers or the fastest talkers. They are people who genuinely care about the individuals they speak with —and who channel that care into consistent, excellent performance.

If you bring the coachability, the drive, and the empathy —we will give you the structure, the training, and the support to grow. What you build here is real. Apply if you seriously want to build with us.

Job Type: Full-time

Pay: $29,000.00 - $31,000.00 per year

Opportunities for advancement
Work from home

This role requires availability for evenings, weekends, and occasional holidays. Are you able to meet this requirement?
Do you have a quiet, distraction-free workspace and no caregiving responsibilities during your scheduled shifts?
This role includes performance-based bonuses and requires consistent effort to maximize earnings. Are you comfortable working in this type of environment?
Are you comfortable handling 100+ calls per day in a fast-paced environment?
In 2–3 sentences, explain why you are a strong fit for this role.