Job Description
About the position
Manages the after-hours on-call administrative operations for assigned branches. This position is 100% remote for overnight, weekends, and holidays. Ensures that patient care and services are delivered appropriately and timely during after-hours and holiday coverage. Impacts patient, family and referral source satisfaction directly.
The ideal candidate will be proficient with Homecare Homebase (HCHB), both PointCare and back office / R2 application.
- Responsibilities
- Triage hospice calls appropriately during assigned shift and all company holidays.
- Provide an environment which fosters continuous quality assessment performance improvement (QAPI); maintain high standards of patient care, integrity and cost effectiveness.
- Provide a focused effort to reduce unnecessary hospitalizations and emergency department (ED) trips during after-hours and holidays.
- Receive, review and enter patient referral information appropriately. Work with local branch to schedule patient admission during the weekend or holiday ensuring a same day admission philosophy.
- Enter on-call coordination note in patient electronic record for all triaged calls.
- Promote effective performance and delivery of after-hours hospice; guide clinicians appropriately.
- Assist in the orientation of new triage nurses.
- Contact local leadership appropriately for follow-up on time sensitive issues.
- Requirements
- Must be a registered nurse (RN).
- Must have two years of full-time experience in hospice nursing.
- Proficiency with Homecare Homebase, both R2 and PointCare is required.
- Must have 5 years of full-time experience as a RN.
- Must have one year of full-time experience in a supervisory hospice RN position..
- Must be able to work assigned shift and all company holidays.
- Benefits
- 30 days PDO ā Up to 6 weeks (PDO includes company observed holidays)
- Continuing education opportunities
- Scholarship program for employees
- Matching 401(k) plan for all employees
- Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
- Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
- Flexible spending account plans for full-time employees
- Minimum essential coverage health insurance plan for all employees
- Electronic medical records and mobile devices for all clinicians
- Incentivized bonus plan
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