Job Description
- Job Description:
- Manage AWS IAM (users, roles, policies) and access control frameworks
- Handle permissions, governance, and account-level configurations
- Support ongoing AWS operational requests across a multi-account environment
- Maintain and optimize AWS infrastructure in a production environment
- Collaborate with internal teams supporting enterprise contact center infrastructure
- Contribute to stability, security, and operational efficiency of AWS environments
- Requirements:
- 3-5 years of experience in AWS operations/infrastructure (non-development)
- Deep understanding of IAM (identity and access management), access control and governance, and account-level AWS administration
- Experience supporting live production AWS environments
- Exposure to contact center/telephony systems
- Experience with Amazon Connect
- Ability to work cross-functionally with infrastructure and operations teams
- Experience in Financial Services environments
- Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.)
- Prior experience in highly regulated environments
- Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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