Job Description
About the position
The Associate Documentation Specialist supports the Technical Writing team by executing process-driven documentation tasks, maintaining existing content, and ensuring accuracy and consistency across routine updates and release communications for ComplianceAlpha.
- Responsibilities
- Run predefined queries and reports to identify documentation requiring updates.
- Format, compile, and publish release notes using established templates and standards.
- Complete quarterly and recurring updates to list-based and reference documentation.
- Ensure content adheres to documentation standards, style guides, and formatting requirements.
- Track documentation updates and maintain change records and checklists.
- Collaborate with technical writers, product teams, and SMEs to gather required update inputs.
- Follow established documentation workflows and suggest process improvements to increase efficiency and quality.
- Requirements
- Associate or bachelor's degree, plus at least 1 year of relevant work experience.
- Strong attention to detail and ability to follow structured processes and formatting standards.
- Strong written communication skills (grammar, clarity, and formatting).
- Ability to manage recurring tasks and meet deadlines in a fast-paced environment.
- Exceptional attention to detail and consistency.
- Able to understand basic technical concepts and apply documentation standards.
- Well-organized and able to work as part of a fast-paced team to meet demanding timelines.
- Flexible and able to juggle multiple requests while maintaining quality.
- Ability to learn and effectively use AI-assisted productivity tools (e.g., Microsoft Copilot) to streamline documentation workflows.
- Nice-to-haves
- Experience in administrative, operations, documentation, QA, or support role (including internships or relevant coursework).
- Comfort working with structured content such as lists, tables, templates, and checklists.
- Experience in a SaaS or technology environment.
- Confluence and Jira experience or familiarity.
- Experience using AI-powered tools (such as Microsoft Copilot, ChatGPT, or similar assistants).
- Comfort adapting to new technologies and automation tools as part of documentation processes.
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