Engagement Manager, Embedded - Pod

Position: Engagement Manager, Embedded - Pod 4

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. Role Overview

The Embedded Engagement Manager is the operational heartbeat of AI‑driven transformation for our customers. Acting as “The Operator”, you drive velocity, clarity, and ROI by orchestrating cross‑functional work streams, navigating customer dynamics, and ensuring adoption of next‑generation agentic automation. This role sits at the intersection of delivery leadership, stakeholder management, and value realization—designed for someone who thrives inside complex customer environments, influences through trust, and accelerates change rather than simply reporting on it.Key Responsibilities
• Drive the customer's AI roadmap, ensuring value realization and measurable outcomes.
• Co‑own scope definition and estimation for complex, evolving engagements across business and technical work streams.
• Lead day‑to‑day engagement management, ensuring alignment, execution discipline, and on‑time delivery aligned to customer outcomes.
• Manage communication and operational cadence across customer and internal teams with rigor and clarity.
• Build strong relationships on the ground, navigating organizational complexity, politics, and change resistance.
• Advocate for customer needs internally, ensuring priorities and issues are surfaced, understood, and addressed.
Requirements
• Exceptional communicator who can tailor messaging for executives, operators, and technical teams alike.
• Drives change, influence outcomes, and maintains fast‑paced momentum; not just engagement status & schedule.
• Proven ability to build trust quickly and deeply with customer stakeholders.
• Skilled in agile delivery, value tracking, and steering multi‑threaded strategic programs.
• Strong stakeholder management instincts; comfortable operating in an ambiguous, complex real‑world environments.
• AI‑curious and eager to work with fast moving, AI‑first products; comfortable getting hands‑on with modern user‑friendly AI apps.
• Able to represent the customer internally across OSF and Salesforce, championing their goals and blockers.
• Seeking candidates who would love to spend time in‑person building with customers – Travel expectation: 50%+/-.
Benefits

We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work‑from‑anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work‑life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.

OSF Digital is proud to be an equal‑opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.

The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

We will consider qualified applicants with arrest and conviction records as part of a fair and individualized assessment in accordance with the Los Angeles County Fair Chance Ordinance. This ensures transparency in the hiring process and compliance with the ordinance, which promotes fair chances for applicants regardless of criminal history.

This role has been categorized as a Remote position with up to 50%+/- travel involved to client sites. “Remote”…

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