Job Description
About the position
About this role: Wells Fargo is seeking a Lead Business Execution Consultant – Root Cause Analysis to shape and deliver strategic insights for the Consumer and Business Banking Root Cause Analysis program within the CBL CAO organization. This role partners closely with the business and the Enterprise Root Cause Analysis Office (ERCAO) to identify trends, uncover actionable insights from customer and employee feedback, and influence leadership decisions that drive meaningful improvement Key Responsibilities: Lead cross‑functional teams to plan, execute, and deliver RCA program requirements. Convert complex Root Cause Analysis findings into compelling, decision-ready narratives that influence senior leaders and drive business adoption of recommendations Drive accountability, manage risks, and identify process efficiencies. Assess business performance and evaluate strategic approaches. Assess business performance, identify trends, and recommend strategic approaches. Conduct complex analyses using data and research design to develop clear, actionable recommendations. Support decision‑making by facilitating issue resolution and solution implementation. Collaborate with Business Execution cross-functional partners and leaders on strategic initiatives
- Responsibilities
- Lead cross‑functional teams to plan, execute, and deliver RCA program requirements.
- Convert complex Root Cause Analysis findings into compelling, decision-ready narratives that influence senior leaders and drive business adoption of recommendations
- Drive accountability, manage risks, and identify process efficiencies.
- Assess business performance and evaluate strategic approaches.
- Assess business performance, identify trends, and recommend strategic approaches.
- Conduct complex analyses using data and research design to develop clear, actionable recommendations.
- Support decision‑making by facilitating issue resolution and solution implementation.
- Collaborate with Business Execution cross-functional partners and leaders on strategic initiatives
- Requirements
- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Nice-to-haves
- Experience with root cause analysis and enterprise complaints/remediation processes and/or management consulting
- Proven ability to synthesize research into actionable and relevant insights for senior leaders in the business
- Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs.
- Comfortable with ambiguity, passionate about customer and employee experience, and curious.
- Excellent verbal, written, and interpersonal communication skills.
- Proven collaboration and relationship‑building abilities.
- 5+ years of reporting or analytics experience.
- Strong critical thinking and independent problem‑solving abilities.
- Advanced PowerPoint and data visualization skills.
- Experience in Consumer & Business Banking or Lending.
- Demonstrated proficiency in identifying trends, measuring impacts over time, and translating insights into recommendations.
- Experience using Copilot and AI prompting.
- Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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