Job Description
IHMVCU is seeking a knowledgeable Cards Product Owner to join the team in their headquarters in Moline, IL. This role is responsible for the end-to-end ownership of all Credit and Debit card technology and services to ensure a seamless payments experience for members. Responsibilities Ensure new product development and existing product enhancements are frequent and align with credit union resources, philosophy, member needs, and strategies Provide recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities Develop, maintain, and demonstrate intricate understanding of product Technology, product descriptions, features, and operations; including how the product functions from start to finish Monitor industry trends. Research existing, new, and emerging products. Providing recommendations to keep IHMVCU products up-to-date in the fields of Debit Card Instant Issue, ATM Networks, Digital Card Services (Digital Issuance/Activation), Credit Card core processing, and Merchant card processing Ensure Product enhancements are driven by a member-centric mindset in which the member (or user) is placed at the center of every decision Maintain robust Product Documentation to include, Roadmap, Agile Backlog (Features, user stories) Data Flow Diagrams, Product Canvas, Process Flows, user acceptance testing documentation, Total cost of ownership tracking, etc Utilize internal and industry data to determine and manage appropriate metrics and KPI's Manage vendor relationships; such as contracts, invoicing, recommendations for changes to technology, upgrade/downtime communication, feature/functionality, and escalated product support Skills Bachelor's degree; Business or other related field preferred 1-3 years of Financial Institution or Financial Technology experience 1-3 years as Debit or Credit Card Analyst, Technical Product Manager, IT Business Analyst, IT Systems Analyst, or equivalent role Experience supporting a Debit or Credit Card Portfolio Working knowledge of merchant processing networks, core banking systems, ATM networks, and card printing technologies Company Overview IHMVCU is a non-profit organization provides financial solutions. It was founded in 1934, and is headquartered in Moline, Illinois, USA, with a workforce of 201-500 employees. Its website is