Job Description
Associate Network Engineers will report to the Technical Services Manager and is responsible for providing technical support to clients in wireless and wired scenarios. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and is eager to progress. Our Associate Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls
Job Duties:
· Open tickets and diagnose Tier 1 technical support issues with remote clients’ networks
· Program/provision wireless network systems for deployment at remote sites
· Provide and maintain thorough documentation of client systems
· Perform firmware updates on remote client systems
· Create and manage client contacts/accounts within AN systems
· Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
· Learn new technologies and products
· Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
· Draft KB articles to increase the team's institutional knowledge
· Occasional after-hours emergency support for remote clients
You Must Have:
· Minimum of 1 years of networking experience and current Network+ or CCNA certification
· Novice level understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
· Novice level understanding of wireless local area networks, authentication, security, and encryption protocols
· Experience supporting customer environments in a helpdesk/support capacity
· Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
· Availability nights/weekends as needed
We Value:
· 2-3 years of networking experience and current Network+ or CCNA certification
· Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
· RCWA, RCNA CWNA/CWNP, ICX/Brocade certifications or equivalent experience
· Experience programming and troubleshooting Ruckus solutions
· Experience with TeamViewer or other remote desktop support applications
· Working knowledge of ConnectWise
· Python, VBScript, JavaScript, or other scripting experience
· Apple or Microsoft certifications
· VPN and SSH experience
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Company
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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