Job Description
About Foundever:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Role purpose
Own and drive enterprise-wide AI enablement across Foundever’s corporate functions
Translate Foundever’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal.
Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices
Act as a central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams
Key responsibilities
Enterprise AI enablement & strategy
Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)
Identify, prioritize, and structure highimpact AI and automation opportunities
Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance
Establish clear value tracking (productivity, quality, cost, risk mitigation)
Use case delivery & scaling
Lead AI initiatives endtoend: ideation → testing → industrialization
Partner with corporate leaders to redesign processes, not just automate tasks
Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows
Ensure use-cases are scalable, secure, reusable, and integrated with our enterprise platforms
Adoption, change & enablement
Drive AI adoption at scale through change management, communication, and training
Build AI literacy across corporate teams and leadership
Define best practices, playbooks, and standards for internal AI usage
Promote a culture of experimentation and continuous improvement
Governance & stakeholder management
Serve as the primary owner for internal AI enablement across corporate functions
Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams
Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management)
Provide executive-level reporting and recommendations
Team & ecosystem leadership
Build and lead a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts)
Manage relationships with technology partners, platforms, and vendors
Leverage Foundever’s global scale to reuse and standardize AI solutions
Success metrics
Tangible productivity and efficiency gains across corporate functions
Adoption and usage of AI tools and solutions
Reduction in manual effort and process cycle times
Stakeholder satisfaction and business impact
Compliance with security, privacy, and governance standards
Profile & experience
10+ years in digital transformation, AI, automation, or enterprise technology
Proven experience delivering enterprise-scale transformation
Strong understanding of GenAI, AI platforms, automation, and copilots
Experience working with corporate functions and senior stakeholders
Ability to operate in a global, matrixed organization
Pragmatic, execution-oriented, and outcomefocused mindset
Why Foundever
Play a key role in shaping Foundever’s internal AI journey
Direct impact on employee experience and enterprise productivity
Strong alignment with Foundever’s human + AI operating model
Opportunity to scale AI from pilots to real, measurable enterprise value
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