Job Description
Role Description Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Telephonic Medical Assistant, you will: • Assist with assessments by contacting recently discharged patients to gather information related to health maintenance. • Document administered patient care and update health maintenance. • Accurately identify medication changes and update allergies at each visit. • Monitor and communicate changes in patient condition. • Administer specific medications under the direction of a physician. • Interact with all callers in a professional and courteous manner to establish a therapeutic rapport. • Assist in pre-visit planning and updating the health maintenance tab. • Follow the established interview process and specific survey guidelines and document interactions using appropriate grammar and spelling. This is a PRN remote position. A caregiver in this role will work 2 days per week of 8 hour shifts. Orientation will be held at the Business Operations Center. After orientation, the position will become fully remote. Qualifications • Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1). • One year of healthcare experience in a similar setting. • Completion of a clinical externship. • Clinical proficiency with phlebotomy. • Basic Life Support (BLS) Certification through the American Heart Association (AHA) upon or within new hire period. Requirements • Medical Assisting Certification (preferred). • Experience as a MA or OCCA (preferred). Benefits • Follows standard precautions using personal protective equipment as required. • Participation in an influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.