Job Description
Role Description The Patient Care Manager will lead care coordination efforts, support patient engagement, and ensure the delivery of high-quality, patient-centered services across virtual care platforms. This role serves as a key liaison between patients, healthcare providers, and internal teams, ensuring seamless communication and effective care management. This position is ideal for a healthcare professional with strong operational expertise, leadership experience, and a commitment to improving patient experiences through efficient and organized care delivery. Key Responsibilities • Oversee daily patient care coordination and remote support services • Supervise, mentor, and support patient care coordinators and support staff • Ensure timely patient follow-ups, care updates, and service assistance • Monitor patient cases, escalations, and service quality standards • Collaborate with healthcare providers to align care plans and patient needs • Maintain accurate patient records and ensure HIPAA compliance • Analyze patient care metrics and implement process improvements • Train staff on patient communication best practices and care protocols • Address complex patient concerns with professionalism and empathy Qualifications • Bachelor’s degree in Healthcare Administration, Nursing, Public Health, or a related field • Minimum of 1 year of experience in patient care coordination, healthcare operations, or case management • Prior leadership or team management experience • Strong understanding of healthcare workflows and patient service standards • Excellent communication, organizational, and problem-solving skills • Experience with EMR/EHR systems and remote care tools • Ability to manage multiple patient cases while maintaining high-quality service Preferred Qualifications • Nursing background (RN/LPN) or clinical experience • Experience in telehealth or remote healthcare environments • Knowledge of insurance processes and care authorizations Benefits • Competitive hourly compensation • Fully remote work environment • Opportunity to lead impactful, patient-centered initiatives • Supportive and collaborative team culture • Professional growth and advancement opportunities in healthcare management