Job Description
About the position The GSOC Lead Analyst serves as a senior operational resource responsible for advanced monitoring, analysis, and coordination of security and life-safety events that may impact company personnel, facilities, assets, and global operations. This role provides elevated incident leadership, subject-matter expertise, and cross-functional communication support while performing GSOC Operator duties as needed. The Lead Analyst operates within a fast-paced, technology-driven environment utilizing crisis intelligence platforms, situational awareness tools, approved open-source resources, access control systems, and video technologies. The position collaborates closely with Loss Prevention Operations, Retail, Facilities Information Technology teams, and other business partners. The Lead Analyst is a member of the Emergency Response Team when on duty and participates in on-call rotation as required. Responsibilities • Provide shift-level operational leadership, serving as the senior resource for incident coordination and decision support without direct supervisory authority. • Serve as acting operational lead in the absence of GSOC Supervisor and Manager, supporting continuity, coverage gaps, and time-sensitive decisions as directed by GSOC leadership. • Lead the lifecycle of major incidents, including detection, triage, coordination, communication, and post-incident documentation. • Ensure adherence to GSOC SOPs, escalation matrices, and reporting standards, identifying gaps, and recommending improvements. • Function as operational liaison for cross-functional partners such as HR, Legal, Corporate Communications, Information Technology teams, and Global Retail during critical events. • Produce and deliver high-quality critical incident communications, ensuring accuracy, clarity, and timely escalation to leadership and emergency services. • Conduct advanced intelligence assessments on global risks, including geopolitical, criminal, and natural hazards, and provide actionable insights. • Monitor and report on GSOC technology performance, system health, and platform functionality; escalate issues to vendors or Technology teams as appropriate. • Contribute to the development and delivery of training materials, readiness exercises, and skill-building initiatives for GSOC personnel. • Support a culture of preparedness, resiliency, and continuous improvement across all shifts. • Perform quality assurance reviews for incident documentation, intelligence products, and mass notifications. • Participate in after-action reviews and maintain documentation for compliance and regulatory alignment. • Support project-based work related to technology upgrades, program enhancements, and operational initiatives. • Perform other duties as assigned. Requirements • Required bachelor’s degree in criminal justice, emergency management, security management, or related field. Advanced degree preferred. • 4+ years of progressive experience in security operations, emergency management operations, GSOC, dispatch/command center, or a comparable 24/7 operational environment. • 2+ years of experience providing operational leadership or acting as a senior resource within a control center environment. • Expert knowledge of incident management, critical event communications, and enterprise security technologies. • Experience with KPIs, dashboards, analytics reporting, and operational performance summaries. • Advanced threat intelligence, geopolitical risk, and crisis management capabilities. • Experience with travel risk management. • Strong project coordination skills and experience supporting system upgrades or process redesign. • Strong interpersonal and communication skills, with the ability to engage effectively with senior leadership. • Proven ability to manage high-pressure, fast-moving situations with sound judgment. • Proficiency with Microsoft 365 and collaboration tools. • Ability to work different shifts (including nights/weekends/holidays) in a 24/7 environment. • Participate in the on-call roster and the Emergency Response Team. Benefits • Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. • New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. • We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. • You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture. • Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. • Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.