Job Description
Join arenaflex, a leading healthcare company, as a Customer Service Consultant for the Aetna Answer Team. This role offers a unique opportunity to be part of a collaborative team that is dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. As a key member of our team, you will play a vital role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric healthcare. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the healthcare industry. With a strong focus on customer-centricity, arenaflex is committed to delivering high-quality services that meet the evolving needs of its clients. Our team is passionate about making a difference in the lives of individuals seeking assistance with their healthcare needs, and we are looking for talented individuals like you to join our mission. **The Role** As a Customer Service Consultant for the Aetna Answer Team at arenaflex, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails. **Responsibilities** • Respond to client service requests and issues in a call center environment. • Deliver first-call resolution for 90-95% of inquiries. • Accurately identify, research, and resolve issues based on initial client communication. • Provide support for enrollment and billing inquiries, commissions, technical support, and group administration. • Demonstrate exceptional customer service skills in all interactions with clients. • Utilize problem-solving skills to address and resolve client concerns effectively. • Develop technical acumen to resolve more complex issues that may arise. • Collaborate with team members to achieve shared goals and objectives. • Participate in ongoing training and development to enhance skills and knowledge. **Requirements** • High School Diploma or GED equivalent required. • Prior call center experience is required. • Experience in process improvement and root-cause analysis methodologies preferred. • Capability to develop technical acumen is necessary. • Strong client-facing orientation is essential. • Demonstrated exceptional customer service skills are required. • Demonstrated problem-solving skills are necessary. • Ability to work in a fast-paced environment and adapt to changing priorities. • Strong communication and interpersonal skills. • Ability to work effectively in a team environment. **Nice-to-Haves** • Experience in healthcare or a related field. • Certification in customer service or a related field. • Experience with CRM software or other customer service tools. • Bilingual or multilingual skills. **Benefits** • Medical insurance coverage • Dental insurance coverage • Vision insurance coverage • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance • Short-term and long-term disability benefits • Well-being programs • Education assistance • Free development courses • CVS store discount • Discount programs with participating partners • Paid Time Off (PTO) • Paid holidays throughout the calendar year **Why Join arenaflex?** • Opportunity to work for a leading healthcare company that is dedicated to transforming the culture of healthcare delivery. • Collaborative team environment that values innovation, creativity, and customer-centricity. • Ongoing training and development opportunities to enhance skills and knowledge. • Competitive salary and comprehensive benefits package. • Opportunity to make a difference in the lives of individuals seeking assistance with their healthcare needs. **How to Apply** If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply for this job