Job Description
Unlock your potential with a new role at arenaflex as an Experienced Customer Support Services Analyst – Technical Support and Systems Analysis! An immediate start is available for this remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary. **About arenaflex** arenaflex is a leading organization in the industry, known for its commitment to innovation and excellence. With a team of dedicated professionals, arenaflex strives to provide top-notch services and solutions to its clients. As a Customer Support Services Analyst, you will be part of a dynamic team that is passionate about delivering exceptional results. **Job Summary** We are seeking an experienced Customer Support Services Analyst to join our team. As a key member of our technical support team, you will provide advanced consultation, training, and troubleshooting services to technical staff and end-users. You will analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use. Your expertise will be essential in developing and conducting tests of hardware and software, reporting on configurations and behavior, and providing technical documentation and training. **Key Responsibilities** * Provides day-to-day advanced consultation, training, and troubleshooting services to technical staff and end-users for hardware, software, network, and related computer systems, handheld, and peripheral devices. * Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use. * Develops and conducts tests of hardware and software, reporting on configurations and behavior. * Develops and provides technical documentation and training. * Assesses needs and recommends hardware and software acquisitions and upgrades. * Troubleshoots, resolves, or appropriately triages moderately complex network connectivity issues. * May provide server administration support to clients. * Consults with users to assess and implement file structure needs and perform data migration. * Performs backup server administration. * Creates and oversees creation of complex technical documentation. * Develops and/or provides training as needed based on consultation with users and understanding of technology. **Essential Qualifications** * A Bachelor's Degree in a related area; and/or equivalent experience/training. * Professional experience and proven success in providing information systems support and management in a large-scale organization. * Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations. **Preferred Qualifications** * Experience in a healthcare environment. * CompTIA Network+ Certification. * Apple Certified Macintosh Technician (ACMT). **Skills and Competencies** * Strong technical skills, including hardware, software, and networking. * Excellent communication and problem-solving skills. * Ability to work independently and as part of a team. * Strong analytical and critical thinking skills. * Ability to prioritize tasks and manage multiple projects simultaneously. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career. * Opportunities for professional growth and development, including mentorship and coaching. * Collaborative and dynamic work environment that encourages innovation and creativity. * Recognition and rewards for outstanding performance and contributions. **Work Environment and Company Culture** * arenaflex is a remote-based organization, offering flexibility and work-life balance. * Collaborative and dynamic work environment that encourages innovation and creativity. * Recognition and rewards for outstanding performance and contributions. * Opportunities for professional growth and development, including mentorship and coaching. **Compensation, Perks, and Benefits** * Competitive salary package, starting at $59,675 - $96,006 per year (prorated if the appointment percentage is less than 100%). * Comprehensive benefits package, including health, dental, and vision insurance. * Retirement savings plan, including a 403(b) plan. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional growth and development, including mentorship and coaching. **How to Apply** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job