Job Description
- *Join arenaflex's Rapidly Expanding Team and Revolutionize the Biotech Industry** Are you a passionate and results-driven individual looking to make a difference in the biotech industry? Do you have a strong customer support background and a desire to work with a cutting-edge company that's changing the world? Look no further! arenaflex is seeking a highly skilled Customer Support Representative to join our team in Japan. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences, driving loyalty, and reinforcing arenaflex's brand reputation. **About arenaflex** arenaflex is a pioneering biotech company that's developing a revolutionary Synthetic DNA technology. Our innovative platform enables the creation of synthetic genes from scratch, opening up new possibilities for health, sustainability, and beyond. With a strong focus on customer satisfaction and a commitment to excellence, we're looking for talented individuals to join our rapidly expanding team. **The Role** As a Customer Support Representative at arenaflex, you will be responsible for providing concierge-level support to our customers, including sales staff, field application scientists, and technical support specialists. You will interact with a wide range of customers engaged in groundbreaking genetics research, resolving product, service, and order inquiries and problems via email, chat, and phone. Your goal is to achieve high customer satisfaction scores, drive loyalty to arenaflex's products, and reinforce the quality of our brand. **Key Responsibilities:** * Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone * Identify the cause of the problem, collaborate with other stakeholders to develop a solution, and present the solution to the customer * Follow up to ensure the customer is completely satisfied * Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff * Resolve any errors effectively and efficiently * Provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, understand the status of their order, and stay current on the status of key account orders currently in the production pipeline * Generate sales quotes for sales reps within Salesforce quote to cash system * For Japan position: Provide guidance on Asia region import/export logistics and compliance * Flexible work hours are preferred; will be supporting different time zones * Two available shifts, Monday through Friday 6:00am - 3:00pm or 8:00am - 5:00pm plus flexible weekend shifts **What You'll Bring to the Team:** * Bachelor's degree, preferably in life sciences or related field * 1-2 years work experience in biotech industry * 2+ years customer-facing experience * Excellent verbal and written communication skills * Attention to detail * Able to multi-task, prioritize, and manage time effectively * Strong computer skills, familiarity with G-Suite, preferably including Salesforce * For Japan position: Familiarity with Asia region import/export logistics and compliance **About arenaflex's Culture and Benefits:** At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy a range of benefits, including: * Competitive salary and bonus structure * Comprehensive health insurance and retirement plan * Flexible work arrangements, including remote work options * Professional development opportunities and training programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Ready to Apply?** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our arenaflex family. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law. Apply for this job