Job Description
Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Customer Service Specialist to handle incoming calls from patients, manage resolutions, and ensure excellent customer service throughout the revenue cycle. Responsibilities Answering patient questions regarding statements Posting guarantor payments Setting up payment plans within our policies Researching and resolving issues with accounts that have been identified by patients Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening Communicating patient balances Meeting collection goals as set by department, and providing excellent customer service for all of our patients Must have knowledge of all areas of the Revenue Cycle Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues Performs other duties as assigned Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences Skills Customer Service and Call Center experience preferred 1-2 years experience in healthcare industry preferred Minimum Education: High School Diploma or GED Certifications: CRCR within 9 months of hire Experience in physician and hospital operations Compliance and provider relations Critical Thinking Problem Resolution Ability to work in a remote work environment Call Center Experience Preferred Benefits Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement Company Overview Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices. It was founded in 2014, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is