Job Description
The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, ensuring the health and well-being of all North Carolinians. They are seeking an Administrative Officer I to manage constituent inquiries, analyze requests, and maintain communication with beneficiaries while collaborating with various stakeholders. Responsibilities Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina Protect constituents’ Protected Health Information (PHI) in compliance with HIPAA Maintain transparent communication with beneficiaries Participate in ad hoc meetings to provide input into processes for development of procedures and policies Participate in staff training and development sessions as workload permits Perform special projects as needed by leadership Skills Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience Demonstrated ability to communicate effectively with internal and external stakeholders, using clear verbal and written communication supported by strong grammar, vocabulary, spelling, and professional office terminology Proven skill in planning, organizing, prioritizing, and reviewing administrative or office workflows to ensure efficient and accurate operations Strong proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word, to support daily tasks and produce high‑quality work products Effective time‑management skills with the ability to balance multiple assignments and meet deadlines Prior experience working with North Carolina Medicaid, including familiarity with program processes, documentation standards, and stakeholder expectations Benefits Health insurance options Standard and supplemental retirement plans NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis) Paid vacation Sick leave Community service leave Paid parental leave Company Overview The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians. It was founded in 1971, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is