Job Description
About arenaflex arenaflex is a leading innovator in the healthcare industry, dedicated to delivering exceptional customer experiences and driving business growth through cutting-edge solutions. Our team is passionate about making a difference in the lives of our customers, and we're seeking a highly skilled and motivated Customer Support Coordinator - Data Entry Specialist to join our dynamic remote team. Job Highlights: Position: Customer Support Coordinator - Data Entry Specialist Start Date: Immediate openings available Compensation: a competitive salary Location: Remote Company: arenaflex Description: As a Customer Support Coordinator - Data Entry Specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences and driving business growth. This is a hybrid role that combines customer support and data entry functionalities, requiring a unique blend of skills and expertise. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply. Key Responsibilities: Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners in a timely and professional manner. Research and resolve problems efficiently, ensuring customer satisfaction and loyalty. Assist callers by explaining the need for additional information to complete the benefits investigation process or transfer of the case to the pharmacy partner. Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals. Initiate outbound telephone calls to patients for various reasons, such as collecting additional information to complete a benefit investigation or explaining the outcome of the benefit investigation conducted by the Reimbursement Specialist. Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters. Attach incoming facsimile images to a new or existing patient record. Identify and escalate concerns received from patients, prescribers, partners, or insurance companies. Generate letters and brochures for patients, prescribers, or partners. Document the outcome of all interactions associated with the patient record into the database system. Adhere to the quality, production, and turnaround standards associated with the assigned program. Requirements: To succeed in this role, you'll need to possess the following qualifications and skills: Essential Qualifications: High school diploma or equivalent One or more years of experience in a highly skilled and fast-paced call center environment Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required Knowledge of medical terminology preferred, but not required Preferred Qualifications: Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment Excellent interpersonal and customer service skills with a focus on customer satisfaction Ability and initiative to work independently or as a team member Ability to problem solve Committed to high standards and accountability Ability to type at least 35 words per minute Ability to adapt to a dynamic work environment Ability to learn quickly General computer knowledge, including proficiency in Microsoft Office applications Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Coordinator - Data Entry Specialist, you'll have access to: Regular training and development opportunities to enhance your skills and knowledge A supportive and collaborative team environment that encourages growth and learning Opportunities for career advancement and professional development A comprehensive benefits package, including health insurance, retirement savings, and paid time off Work Environment and Company Culture: arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth. Compensation, Perks, and Benefits: We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including: A competitive salary and bonus structure A comprehensive benefits package, including health insurance, retirement savings, and paid time off A range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and supportive team environment Ready to Apply? If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply now! We're excited to review your application and discuss this opportunity further. Apply for this job