Job Description
Note: The job is a remote job and is open to candidates in USA. John Deere is a company focused on addressing the challenges of a growing world by investing in people and technology. The Service Representative role involves handling customer inquiries about finance products, documenting interactions, and providing solutions to ensure high service levels. Responsibilities Researching and resolving inquiries received via inbound calls from customers and channel partners on a variety of finance products to achieve service level Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units Skills Experience working in a call queue environment Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work A growth mindset, with the ability to learn new information and computer systems/programs quickly When working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet Bachelor's Degree or equivalent related work experience Customer service experience in a financial environment Experience being proactive on customer calls to educate and/or offer solutions Experience with Agriculture, Consumer, or Construction/Forestry products and services Experience identifying a work process/procedure to improve and being part of the implementation Benefits Flexible work arrangements Highly competitive base pay Savings & Retirement benefits (401K and Defined Contribution) Healthcare benefits with a generous company contribution in the Health Savings Account Adoption assistance Employee Assistance Programs Tuition assistance Fitness subsidies and on-site gyms at specific Deere locations Charitable contribution match Employee Purchase Plan & numerous discount programs for personal use Vacation and Holiday Pay Company Overview John Deere is a manufacturing company that designs and produces lawn, garden, electric, agriculture, and construction equipment. It was founded in 1837, and is headquartered in Moline, Illinois, USA, with a workforce of 10001+ employees. Its website is