Job Description
Note: The job is a remote job and is open to candidates in USA. Great American Insurance Group is a leader in the insurance industry, seeking an Insurance Operations Specialist for their Employer Health Solutions division. The role involves managing the onboarding process for new group health business, ensuring a smooth transition from prospect to active client while collaborating with various stakeholders to enhance operational efficiency. Responsibilities Own and manage the full onboarding lifecycle, ensuring a seamless transition from prospect to active client and a successful hand‑off to Account Management Support agent onboarding, including licensing and appointment coordination Partner with Sales on new business case submissions and track underwriting progress, proactively gathering outstanding requirements Support system automation and process improvements to reduce manual work and increase efficiency Assist agents with Employee Navigator group setup, file testing, and implementation readiness Coordinate with TPAs to ensure accurate and timely case implementation Confirm delivery of required welcome letters and onboarding communications Serve as the primary coordination point during onboarding and the first 30 days post‑implementation Identify and resolve onboarding issues early to minimize disruption and ensure a positive client experience Drive timely, accurate onboarding outcomes, reduced cycle times, improved cross‑functional coordination, and strong client and agent experiences Performs other duties as assigned Skills Experience in sales support, onboarding, implementation, or insurance/benefits operations Strong organizational and process management skills with the ability to manage multiple cases simultaneously High attention to detail with strong follow‑through Strong communication skills and ability to collaborate across Sales, Operations, TPAs, and external partners Comfort working with technology platforms, workflows, and process documentation Experience supporting new business sales in insurance or benefits environments Familiarity with underwriting processes, TPAs, and benefits administration platforms (e.g., Employee Navigator) Experience with automation or process improvement initiatives Benefits Medical, dental, and vision coverage Wellness plans Parental leave Adoption assistance Tuition reimbursement Paid Time Off Paid holidays A 401(k) plan with company match An employee stock purchase plan Commuter benefits Company Overview Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group. It was founded in 1872, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 5001-10000 employees. Its website is