Job Description
Note: The job is a remote job and is open to candidates in USA. CSC Generation is seeking a Seasonal Backcountry Bike Gearhead who possesses a deep, hands-on knowledge of road and mountain bikes. The role involves providing exceptional customer service, assisting riders with product inquiries, and maintaining relationships with customers to enhance their experience. Responsibilities Provide concierge level service to our riders/customers Assist riders with general product questions Answer calls, chats, and emails Build and maintain relationships with our riders Solve problems, answer questions about orders, returns, shipping, and order status Contact customers via follow-up Learn our processes and systems to meet our customers' needs Work alongside a motivated and fun team full of riders that are passionate about bikes Build your product knowledge through training and assisting our riders Answer inbound calls and make outbound calls Skills Deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear Ability to speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build Must be able to use computers daily and have basic computer operating skills Must be able to multitask, prioritize, and think on your feet Ability to effectively communicate both verbally and written required Able to work efficiently and effectively within multiple channels of inquiries Experience in the cycling industry preferred Customer service and sales experience strongly preferred A passion for all things cycling A passion for helping people Schedule flexibility including weekends and evenings until 10:00pm Ability to build and maintain long-term relationships with customers Ability to use active listening to identify customer needs, concerns, and complaints Benefits Training is paid We provide all equipment for training and for the job, you cannot use personal equipment. Company Overview CSC Generation develops a proprietary technology platform designed to save brands from liquidating. It was founded in 2016, and is headquartered in Merrillville, Indiana, USA, with a workforce of 1001-5000 employees. Its website is