Job Description
## Key Role Overview This role is responsible for overseeing daily airport station operations to ensure safe, efficient, and customer-focused service delivery. The Station Manager leads onsite teams, coordinates with airline and airport partners, and manages operational performance, regulatory compliance, and recovery during irregular operations. ## Key Responsibilities - Oversee all station operational activities including check-in, boarding, baggage handling, aircraft servicing, and dispatch to ensure on-time performance and customer satisfaction. - Lead, coach, and schedule station staff; manage performance, training, and staffing levels to meet service and safety standards. - Coordinate with airport authorities, ground handling vendors, security, and operational control to resolve irregular operations and ensure regulatory compliance. - Manage station-level budgets, inventory, and resource allocation, including ground equipment and supplies. - Ensure adherence to safety, security, and regulatory requirements (e.g., TSA, FAA) and maintain accurate operational and incident reporting. - Serve as primary customer escalations contact at the station, resolving complex customer issues and implementing service recovery when necessary. ## Required Qualifications - Minimum education and experience typically including a high school diploma or equivalent and relevant airline or airport operations experience; supervisory experience preferred. - Demonstrated leadership and team management skills with the ability to motivate frontline personnel and manage shift-based operations. - Strong communication and interpersonal skills for working with employees, customers, airport partners, and regulatory agencies. - Solid problem-solving and decision-making abilities under time-sensitive and high-pressure conditions. - Proficiency with standard office software and airline operations systems; familiarity with operational metrics and reporting. ## Preferred Qualifications (if any) - Bachelor’s degree in aviation management, business administration, or related field. - Prior experience managing a medium- to large-size airport station or similar complex operations environment. - Bilingual or multilingual abilities relevant to the local market. - Familiarity with company-specific systems, procedures, and performance metrics. ## Compensation & Benefits - Salary range: Not disclosed in the posting. - Key benefits typically include medical, dental, vision, retirement/401(k) options, paid time off, employee travel privileges, and training/development opportunities. ## Additional Information - Work arrangement: On-site at Honolulu (HNL) with shift work required, including nights, weekends, and holidays as operational needs dictate. - Role may require the ability to lift baggage and equipment, pass background checks and drug screenings, and maintain required certifications and security clearances. - Candidates must be authorized to work in the United States and comply with all airline and airport health and safety requirements.