Job Description
Note: The job is a remote job and is open to candidates in USA. Tessitura is a nonprofit technology company for arts and cultural organizations, dedicated to helping them thrive. The Events Registrar plays a critical role in managing all aspects of participants’ registration for conferences and events, ensuring a seamless experience from registration launch through post-event reporting. Responsibilities Build, test, launch, and manage online registration forms for conferences and events using approved registration platforms Maintain registration databases, including attendee profiles, session selections, payments, and special accommodations Monitor registration activity and troubleshoot issues to ensure smooth user experience Manage registration deadlines, capacity limits, waitlists, substitutions, and cancellations Monitor the conference registration inbox and respond to attendee inquiries in a timely, accurate, and professional manner Serve as a primary point of contact for registration-related questions, including payments, confirmations, policies, and logistical details Draft and send registration-related communications such as confirmations, reminders, updates, and instructional emails Escalate complex or sensitive inquiries to appropriate internal stakeholders as needed Prepare materials for on-site check-in, including but not limited to: registration staff pre-conference communication, training materials, attendee lists, and registration desk documentation Provide in-person and remote, front line troubleshooting during events to resolve attendee issues efficiently and discreetly, ensuring registration data real time updates and accuracy Ensure accuracy, integrity, and confidentiality of attendee data in compliance with organizational and data privacy standards Generate registration, attendance, and reconciliation reports for event leadership and finance teams Support post event data cleanup and evaluation reporting Partner with event managers, communications & marketing, finance, and other stakeholders to align registration processes with event goals and ensure alignment with company procedures Assist with testing, refining, and improving registration workflows and tools Contribute to standard operating procedures and documentation related to registration processes This role may be required to travel up to 10% of the time, including traveling internationally Skills Organization and time management Proven ability to prioritize a wide variety of tasks and projects simultaneously, while meeting deadlines Clear and professional communication Problem solving and adaptability as part of a team in fast-paced, high-pressure environment Data accuracy and confidentiality Customer service mindset with a professional and solutions-oriented approach Ability to work independently as well as in a team setting Experience using event registration platforms (e.g., Cvent, Eventbrite, Bizzabo, Swoogo, or similar) 1–3 years of experience in event registration, conference operations, or event management Familiarity with SAAS-based event platforms Proficiency with project management tools, Microsoft Office Suite, Confluence, and Monday.com a plus Familiarity with Swoogo registration platform is a plus Experience supporting large, multi-day conferences Familiarity with payment processing and basic financial reconciliation Experience with CRM systems or attendee databases Strong Excel or reporting skills Experience working in a remote environment Benefits Various medical, dental, and vision plans Life and AD&D insurance Disability insurance Employee assistance programs 401(k) retirement plan with employer match Generous paid time off, including vacation and sick leave 12 weeks of paid parental leave 7-week sabbatical after seven years of service Recharge week between Christmas and New Year’s Company Overview We are Tessitura, a nonprofit tech company dedicated to helping arts and cultural organizations thrive. It was founded in 2002, and is headquartered in Dallas, Texas, USA, with a workforce of 201-500 employees. Its website is