Job Description
Note: The job is a remote job and is open to candidates in USA. Allstate Canada is a leading home and auto insurer focused on providing prevention and protection products. They are seeking a Claims Advisor, Accident Benefits to handle complex first party injury claims, ensuring compliance with policies and providing excellent customer service. Responsibilities Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence Comply with best practices as set out in Allstate policies and procedures Adhere to legislative and regulatory requirements Ensure files are thoroughly documented Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority Set and define customer service expectations Take ownership and accountability to solve customer problems Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants Skills Minimum post-secondary education is required A minimum of 1-2 years relevant Accident Benefits experience Strong time management and organizational skills as well as the ability to work in a fast-paced environment Strong critical thinking skills to identify strengths and weaknesses of claim Strong written and verbal communication skills with a commitment to providing outstanding customer service Ability to work independently and as part of a collaborative team environment Completion of CIP designation or desire to pursue is preferred Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred Benefits Flexible Work Arrangements 7% employer match on contributions to our RRSP program. Employee discounts (15% on auto and property insurance, plus many other products and services) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back! Company Overview Allstate Canada offers property and auto insurance services. It is a sub-organization of Allstate. It was founded in 1953, and is headquartered in Markham, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is