Job Description
Note: The job is a remote job and is open to candidates in USA. rater8 is a rapidly growing healthtech innovator, recognized as a Great Place to Work™ since 2022. The Implementation & Integration Specialist will manage the implementation lifecycle, ensuring seamless deployment of products for clients while enhancing customer experience. Responsibilities Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success Take on quality-of-life process improvements and projects as time permits Keep clients and internal partners consistently updated with clear, proactive project status reports Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation Embrace other essential tasks as assigned Skills A background in Business, Information Systems, Project Management, or a related field (Bachelor's degree preferred) or equivalent real-world experience 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned A solid grasp of software implementation and system integration processes—you know how things connect! Outstanding communication skills, able to adapt your style to any audience when leading calls The ability to manage multiple projects simultaneously A natural technical aptitude and the excitement to quickly master new systems US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California Familiarity with Windows, Zendesk, SQL, and/or Postman Benefits 100% remote, work from anywhere you have WiFi Medical, dental, and vision benefits Discounted pet insurance Unlimited PTO after 60 days of employment 401(k) after six months with company match Competitive salary Fast-track career advancement with a high-growth, Great Place to Work™ certified organization Rater8 is a "bring your own device" company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines Company Overview Rater8 is a system created to help healthcare practices manage their online presence. It was founded in 2015, and is headquartered in Montvale, New Jersey, USA, with a workforce of 51-200 employees. Its website is