Job Description
About arenaflex At arenaflex, we're passionate about revolutionizing the way businesses interact with their customers. As a leading innovator in the industry, we're committed to delivering exceptional experiences that drive growth and success. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers. If you're a motivated and customer-focused professional looking for a new challenge, we invite you to join our dynamic team as an Experienced LiveChat Agent - Marketing. About the Role The LiveChat Agent position at arenaflex is a critical component of our marketing team, responsible for engaging with website visitors through real-time live chat to validate and prequalify leads. As a key member of our team, you'll work remotely, preferably near branch offices in Calgary or Dallas-Fort Worth, and be responsible for entering leads into Salesforce, transitioning qualified leads to sales managers, and enhancing the customer journey through effective communication and documentation. Responsibilities Real-time live chat with customers visiting our websites Enter marketing qualified leads into Salesforce.com Transition qualified leads to Sales Managers as Salesforce.com Opportunities Become an expert in the live chat platform Develop a deep understanding of our products and services Stay informed on arenaflex's product features, promotions, and FAQs Create canned responses and enhance tagging system in live chat platform Enhance training and best practices documentation Develop and communicate ideas for improvement in our customer journey Monitor KPIs: response time, customer satisfaction, volume/schedule, etc. Collaborate with sales team and key marketing team members, related to leads and live chat Perform other assigned tasks Requirements To succeed in this role, you'll need to possess a strong combination of skills and experience. Here are the essential qualifications: Commercial modular construction industry experience preferred Live chat, B2B Telemarketing or sales experience is preferred Salesforce.com experience preferred Excellent verbal and written communication skills Keen ability to multitask and prioritize Organized with attention to detail Customer service oriented Empathy and patience in dealing with various customer inquiries Self-motivated and self-starter with strong work ethic and integrity Tactful and inquisitive Proficient in MS Office Minimum accurate typing speed of 50 wpm Must comply with all company employment policies Nice-to-Haves While not essential, the following skills and experiences would be beneficial in this role: Experience in the commercial construction industry Experience with live chat platforms Familiarity with digital marketing strategies Benefits We're committed to providing a comprehensive benefits package that supports your well-being and career growth. As an arenaflex employee, you'll enjoy: Health insurance 401(k) Tuition reimbursement Work from home flexibility Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development. As a LiveChat Agent - Marketing, you'll have access to: Regular training and coaching sessions to enhance your skills and knowledge Opportunities to participate in cross-functional projects and initiatives Professional development programs to support your career advancement A collaborative and supportive work environment that fosters innovation and creativity Work Environment and Company Culture Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As an arenaflex employee, you'll enjoy: A collaborative and inclusive work culture that values diversity and inclusivity A flexible work schedule that allows you to balance your work and personal life Access to state-of-the-art technology and tools to support your work A dynamic and supportive team that encourages open communication and feedback Compensation and Perks We offer a competitive salary and a range of benefits to support your well-being and career growth. As an arenaflex employee, you'll enjoy: A competitive salary that reflects your skills and experience A comprehensive benefits package that includes health insurance, 401(k), and tuition reimbursement Opportunities for professional development and career advancement A flexible work schedule that allows you to balance your work and personal life Conclusion We're excited to invite you to join our dynamic team as an Experienced LiveChat Agent - Marketing. If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply. Don't miss this opportunity to make a significant impact and drive growth at arenaflex. Apply Now: Click here to submit your application Apply for this job