Job Description
We are seeking a highly skilled and empathetic Customer Experience Advocate to join our expanding team at arenaflex. As a Customer Experience Advocate, you will play a vital role in delivering exceptional support to our customers, empowering them to achieve their goals and thrive in our innovative platform. If you are a motivated individual with a passion for customer success, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of cutting-edge solutions for workforce management. Our mission is to make people work simpler, more productive, and enjoyable. We are committed to building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. **The Role** As a Customer Experience Advocate, you will be the frontline advocate for our customers, cultivating relationships and empowering teams to fulfill their goals and thrive. You will be responsible for engaging with customers across various channels, including live chat, email, phone, and screen shares. Your primary goal will be to empower customers to connect their goals and challenges with the solution in our platform. **Key Responsibilities:** * Engage with customers across various channels, including live chat, email, phone, and screen shares * Empower customers to connect their goals and challenges with the solution in our platform * Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes * Serve as the liaison between our customers and the rest of the arenaflex team to advocate and help shape the best possible version of our product * Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit * Create both internal and external documentation to enhance our knowledge base * Advise customers about new features and functionalities * Participate in the onboarding process for new hires to ensure a seamless experience **Requirements:** * Experience providing customer or technical support. SAAS experience is a plus * Understanding of help desk software and remote support tools. Experience with Zendesk is a plus * Problem-solving skills and multitasking abilities are a must * Superb written and verbal communication skills * Positive attitude, empathetic, coachable, and collaborative * Ability to take initiative and adapt **What arenaflex can offer you:** * Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program * Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! * Monthly stipends for food, wellness, and commuter work * Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills * Award-winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified * We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding * A global work environment with employees in various locations around the world **Compensation and Benefits:** * For Colorado-based hires only: Compensation Range: $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations. **Visa sponsorship for this role is currently not available.** **arenaflex is an equal opportunity employer.** We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. **Join our team and help us make a difference!** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply for this job