Job Description
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our Customer Onboarding & Success Team, you'll play a vital role in shaping the future of customer experience. We're seeking an exceptional leader to join our team and drive success in this exciting new project. **About arenaflex** arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions. With over 35+ years of experience, we've established ourselves as a trusted partner for innovative tech companies across the globe. Our team of experts is passionate about cultivating career advancements for our people, and we support them through mentorship, leadership, and career-development programs. We're proud to be named a top employer in our industry, with a strong focus on our six core values: growth, innovation, teamwork, customer obsession, integrity, and accountability. **About the Customer Onboarding & Success Team Leader** As a Customer Onboarding & Success Team Leader, you'll lead, motivate, and inspire a team of customer-focused professionals to reach targets and KPIs aligned to the expectations of our clients and arenaflex. If you're passionate about the hospitality industry and have a successful background in account management, sales, customer support, customer success, or client relations, we'd love to hear from you. **Location** This role is based in Ireland, with the option to work remotely. **What You'll Do** As a Customer Onboarding & Success Team Leader, your responsibilities will include: * Adhering to daily, weekly, and monthly KPIs * Creating and implementing systems and processes that drive efficiency and performance * Leading, motivating, and inspiring team members * Hiring and recruiting new talent as needed * Managing, coaching, and mentoring a team of sales agents across multiple sales disciplines to a set of targets and KPIs aligned to the expectations of our clients and arenaflex * Maintaining a hands-on approach while adjusting to client demands and strategies * Gathering a strong understanding of client offerings to enable the team effectively across differing EMEA territories * Creating a culture of focus, teamwork, and outstanding performance * Driving strong thought leadership within a wider sales team * Adhering to team goals as agreed by the client * Ownership of day-to-day operations in partnership with client contact and Program Manager * Taking responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions * Partnering with sales operations, quality assurance, and training departments * Developing and implementing personal development plans for reps * Analyzing data to identify strategic opportunities and implementing data-driven recommendations to drive sales growth * Maintaining a strong understanding of technical integrations with software partners to provide adequate support to clients **What You'll Need to Succeed** To excel in this role, you'll need: * 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales * 1+ year as a leader, coach, trainer, or senior rep * Proficiency in CRM software, specifically working with leads and opportunities * Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video * Strong quantitative skills and the ability to interpret and apply data to drive decision-making * Exceptional time management and prioritization abilities * Comfort working at both strategic and tactical levels in ambiguous environments * Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives * Fluent in English * Fluent in French, Italian, or Spanish a benefit **What We Offer** At arenaflex, we're committed to our "We Care" value, which means we believe in providing employees with valuable mental and physical well-being benefits, including: * Comprehensive VHI Health cover from day one * Structured training & career development opportunities * Education reimbursement * Paid birthday leave * Child/Dependent care reimbursement * Personal Hardship Loan Program * Mental health and 24/7 employee assistance program * Bike To Work Scheme / Taxsaver Leap Card Scheme * Top-performer and tenure awards **Compensation** The pay for this position is a basic salary of €48,000 per annum, with an additional variable bonus component of €12,000 per annum. Your recruiter will provide more detailed information during the interview process. **Equal Employment Opportunity** arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance. **Apply Now** Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now! **Your Future Starts Here** At arenaflex, we're passionate about creating growth, innovation, and success for our clients, employees, and community. Join our team and be part of a dynamic and supportive environment that values teamwork, customer obsession, and integrity. We look forward to hearing from you! Apply for this job