Job Description
Are you a seasoned professional with a passion for driving business growth and transformation through cloud technologies? Do you have a strong track record of delivering results in complex customer environments? If so, we invite you to join arenaflex as a Customer Practice Manager, AMER-US-CST, HCLS, and be a key member of our innovative Remote office team. **About arenaflex** arenaflex is a leading provider of cloud-based solutions and services, empowering businesses to innovate and grow in the digital age. Our team of experts is dedicated to helping customers achieve their goals through strategic partnerships, cutting-edge technology, and exceptional customer service. As a Customer Practice Manager, you will play a critical role in driving business outcomes and accelerating customer transformation through cloud technologies. **Key Responsibilities** As a Customer Practice Manager, you will be responsible for leading customer programs that accelerate business outcomes, driving strategic and financial value for customers through promoting and selling transformational professional services programs. Your key responsibilities will include: * Execution of long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings in the near term. * Leading business outcomes – ability to articulate accelerated customer outcomes through cloud technologies. * Developing a unified account plan and pursuit plan that aligns with arenaflex account team (platform sales). * Establishing executive relationships across technology and business groups, executive sponsorship of programs. * Establishing an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal. * Successful assumption of the role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services. * Delivering on annual bookings targets with deal structure aligned with key customer goals and arenaflex – Professional Services business objectives. * Supporting scale through shared learnings and mechanisms across the Professional Services sales team. **About the Team** Our team is diverse, inclusive, and passionate about delivering exceptional results for our customers. We value diverse experiences and encourage candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. **Why arenaflex?** arenaflex is the world's most comprehensive and broadly adopted cloud platform, empowering businesses to innovate and grow in the digital age. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. **Inclusive Team Culture** Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. **Mentorship & Career Growth** We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. **Work/Life Balance** We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. **Basic Qualifications** * Bachelor's degree, or 7+ years of professional or military experience * Experience with selling consulting/professional services with recurring revenue from accounts/territory. * Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape. * Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion * Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs. **Preferred Qualifications** * Experience with design of modern, scalable delivery models for technology consulting services. * International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners. * Understanding of cloud computing and data transition challenges. * A partner network for joint pursuit and delivery. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're a motivated and results-driven professional with a passion for driving business growth and transformation through cloud technologies, we invite you to apply for this exciting opportunity. Seize this chance to make a significant impact and take the first step towards a rewarding new role. Apply now and join our innovative Remote office team at arenaflex. Apply for this job