Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving to resolve complex issues? If so, we invite you to join arenaflex as a Customer Service and Call Center Representative – Hybrid Role. This exciting opportunity combines the best of both worlds, allowing you to work from home and in our Lubbock, Texas location. **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to connecting people and empowering them to achieve their goals. As a member of our team, you'll be part of a dynamic organization that values innovation, customer satisfaction, and employee growth. Our mission is to redefine customer service, creating meaningful connections with each customer and introducing the latest technology, services, and offers to help them stay connected to what matters most. **Your Impact** As a Premier Service Consultant specializing in customer retention, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. You'll instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities. **Your Day-to-Day** * Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records * Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services * Step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services * Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service * Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant * A competitive salary, with the potential to earn up to $12,000 in commissions yearly if all sales goals are met * A comprehensive benefits package, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required * WFH Requirements: + You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Career Possibilities** Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Equal Employment Opportunity** It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now** Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply for this job