Job Description
At arenaflex, we're on a mission to revolutionize the self-storage industry by providing exceptional customer experiences and innovative solutions. As a Customer Service - Self Storage Manager, you'll play a vital role in driving our success by delivering top-notch service to our customers, managing multiple locations, and contributing to the growth and development of our team. **About arenaflex** arenaflex is a leading provider of self-storage solutions, with a commitment to excellence and customer satisfaction. Our state-of-the-art facilities and cutting-edge technology enable us to offer a unique and personalized experience for our customers. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who share your passion for delivering exceptional service and driving business growth. **Job Description** As a Customer Service - Self Storage Manager, you'll be responsible for providing exceptional customer service, managing multiple locations, and contributing to the growth and development of our team. Your primary responsibilities will include: * Assessing customer storage needs and making suggestions, including selling packing and moving supplies * Conducting daily storage unit inspections to confirm inventory and availability * Auditing cash drawers and making bank deposits * Helping customers stay current with payments and making reminder and collection calls when required * Managing multiple locations, including spending time both inside and outside * Performing cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris * Transporting, lifting, and moving items weighing up to 35 pounds * Walking in/around facilities, spending up to 50% of your time in outdoor environments, including climbing stairs and opening large doors **Physical Requirements** * Ability to transport, lift, and move items weighing up to 35 pounds * Ability to walk in/around facilities, spending up to 50% of your time in outdoor environments, including climbing stairs and opening large doors * Ability to perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris **Qualifications** * Experience in customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies * Valid driver's license and reliable vehicle for traveling between different work locations and/or conducting other work-related business * Ability to work independently and as part of a team * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * High school diploma or equivalent required; associate's or bachelor's degree preferred **Benefits** * Competitive salary and benefits package, including medical, dental, vision, 401(k) with match, paid time off, sick time, and flex spending * Company-paid life, accidental death insurance, and exclusive vendor discounts * Mileage reimbursement for traveling between properties or other work-related tasks * On-site company housing available to employees at many of our locations (performance and tenure required for eligibility) * Performance-based bonuses for Property Managers * Opportunities for career growth and development within the company **Work Environment and Culture** * arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion * Our team is passionate about delivering exceptional customer service and driving business growth * We offer a flexible and dynamic work environment that allows you to work independently and as part of a team * arenaflex is a Great Place to Work, recognized by the Great Place to Work Institute, and has been voted as having Best Career Growth, ranked in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex as a Customer Service - Self Storage Manager. Apply Now **Join Our Team!** This is a fantastic opportunity to grow your career and join a dynamic and innovative company that values customer satisfaction and employee growth. If you have the skills and passion we're looking for, please submit your application today. Apply for this job