Job Description
At arenaflex, we're dedicated to delivering comprehensive services with a commitment to excellence and efficiency in the personalized managed healthcare industry. With over three decades of industry experience, we pride ourselves on providing innovative, high-quality care tailored to meet the needs of our clients while being mindful of healthcare expenditures. As a Medical Intake/Data Entry Specialist, you will play a pivotal role within our Utilization Review Department. Your responsibilities will include gathering intake information, establishing electronic patient files, and managing certification letters through various channels such as printing, mailing, faxing, and copying. This is a remarkable opportunity to be part of a team that is committed to exceptional healthcare service delivery. **Key Responsibilities:** * Manage incoming calls for the Utilization Review Department and direct inquiries to the appropriate personnel. * Retrieve and transfer voicemail messages to designated nursing staff. * Collect demographic information for the creation and maintenance of patient files. * Print, mail, fax, and duplicate correspondence as necessary. * Provide assistance with additional tasks as required to support departmental operations. * Collaborate with cross-functional teams to ensure seamless communication and efficient workflow. * Maintain accurate and up-to-date records, adhering to arenaflex's high standards of data integrity. * Develop and implement process improvements to enhance productivity and efficiency. **Qualifications:** * Education: High School Diploma or equivalent required. Training or coursework in computers, medical terminology, data entry, and word processing is advantageous. * Experience: A minimum of one year of office experience is mandatory, with healthcare environment experience preferred. * Skills: + Proficient in computer usage, data entry, word processing, and handling multi-line phone systems. + Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. + Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders. + Bilingual skills are a plus but not essential. * Personal Attributes: + We seek a candidate with a courteous phone manner, strong attention to detail, and solid organizational abilities. + The ideal candidate should excel in prioritizing tasks and providing clerical support to diverse professional staff while demonstrating strong customer service skills. **Career Development Opportunities:** We are committed to fostering motivated, customer-oriented individuals and are pleased to offer training for those eager to expand their skillset, paving the way for potential career advancement within our organization. arenaflex invests in the growth and development of our employees, providing opportunities for professional growth, skill enhancement, and leadership development. **Compensation and Benefits:** * Competitive starting wage: $16.00 - $16.50 per hour, based on experience. * Eligibility for quarterly bonuses. * Full-time schedule, Monday through Friday – no weekends or nights required. * Comprehensive benefits package, including a 401(k) plan with company match. * Paid time off. * Shift differential for the Monday-Friday schedule from 9:30 AM to 6:00 PM. * Hybrid work arrangement post-training – work remotely two days a week after completing the training period (note: full-time in-office training is required). **Work Environment and Company Culture:** arenaflex is committed to cultivating a diverse and inclusive workplace, welcoming applicants from all walks of life. Our organization values collaboration, innovation, and customer satisfaction, and we strive to create a work environment that is supportive, inclusive, and respectful. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can maintain a healthy balance between their personal and professional lives. **Why Join arenaflex?** * Be part of a dynamic and growing organization that is dedicated to delivering exceptional healthcare services. * Enjoy a competitive compensation package, including a comprehensive benefits program and opportunities for career advancement. * Work in a collaborative and inclusive environment that values diversity, equity, and inclusion. * Develop your skills and expertise through ongoing training and professional development opportunities. * Contribute to the growth and success of a company that is committed to making a positive impact in the healthcare industry. **How to Apply:** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional healthcare services. Apply for this job