Job Description
At arenaflex, we are dedicated to providing exceptional customer care and support to our clients. As a Customer Care Pharmacy Technician, you will play a vital role in ensuring that our customers receive the highest level of service and support. We are seeking a highly skilled and motivated individual to join our team in a remote position, working from the comfort of their own home. **About arenaflex** arenaflex is a leading provider of pharmacy services, dedicated to delivering high-quality care and support to our clients. Our team of experts is passionate about making a difference in the lives of our customers, and we are committed to providing a supportive and inclusive work environment. As a remote employee, you will have the flexibility to work from home, while still being part of a dynamic and collaborative team. **Job Summary** As a Customer Care Pharmacy Technician, you will be responsible for providing exceptional customer service and support to our clients. This will involve answering customer inquiries, resolving issues and concerns, and ensuring that all calls are handled promptly, efficiently, and accurately. You will also be responsible for maintaining accurate records of customer interactions and transactions, and for meeting customer satisfaction targets and performance goals. **Key Responsibilities** * Answer customer inquiries and resolve issues and concerns in a timely and efficient manner * Maintain accurate records of customer interactions and transactions * Meet customer satisfaction targets and performance goals * Handle medium to large call volumes on a consistent basis * Respond to customers via phone or internet * Handle authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates * Generate faxes and emails * Update requested doctors to POC lists * Update requested formulary changes * Set-up and update of new clinic for the VA * Assisting Account Managers with new pharmacy USM detainee RX program * Medical claim questions * Contact jail facilities to get verification on inmates * USMS support (eligibility, PA's, and record changes) * Clarify information on formulary for the VA * Handle prior authorizations from VA Pharmacy and rejections from retail pharmacy * Training of new staff * Perform other job-related duties as assigned **Essential Qualifications** * Active TX Pharmacy Technician Certification (CPhT) required at hire * High School graduate required * One to three years related experience in a pharmacy environment or pharmacy customer service center * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) **Preferred Qualifications** * Bilingual (Spanish) is a plus but not required * Knowledge of pharmacy services and Federal healthcare preferred * Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles **Work Environment** * Remote position, working from home * General office environment * Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time * The working environment is generally favorable, with adequate lighting and temperature **Benefits** * Competitive hourly rate ($21.00 to $23.00 per hour - DOE) * Opportunity to work from home in a remote position * Flexible scheduling to meet the needs of our clients * Comprehensive training program to ensure success in the role * Opportunities for career growth and advancement within the company * Equal opportunity employer, committed to diversity and inclusion **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **arenaflex is an equal opportunity employer, committed to diversity and inclusion. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability or any other legally protected status.** Apply for this job