Job Description
Join arenaflex, a pioneering HR platform that's revolutionizing the way modern organizations navigate global employment, and become a part of a dynamic team that's shaping the future of work. As an Experienced Customer Care Associate, you'll play a vital role in supporting arenaflex's standard users, providing exceptional customer support across various verticals and product areas via email and live messaging channels. **About arenaflex** arenaflex is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and a future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find arenaflexrs working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the arenaflex team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you're energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work! **The Position** The Customer Care Associate position at arenaflex is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This role requires a strong problem-solving skillset, a passion for enhancing the customer journey, and the ability to advocate for customer needs. **Key Responsibilities** * Responsible for solving tickets per week across various arenaflex verticals * Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy * Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals * Work in close collaboration with the Customer Success, cross-vertical operational teams, and Sales * You'll be the voice and the ear for our users **Requirements** * Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs * Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support * Experience using CRM tools to manage customer interactions and support workflows * Proven ability to collaborate with multiple stakeholders who have varying priorities * Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others * Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably * Fluent in written and spoken English **Nice-to-have:** * Experience working remotely or in a fast-growing organization * Familiarity with HR, Payroll, Healthcare, and/or Pension systems **Practicals** * You'll report to: Customer Care Manager * Team: Customer Experience * Location: arenaflex – New Zealand * Start date: As soon as possible **arenaflex Compensation Philosophy** arenaflex's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At arenaflex, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case-by-case basis. **Benefits** Our full benefits & perks are explained in our handbook at arenaflex.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all arenaflexrs: * work from anywhere * flexible paid time off * flexible working hours (we are async) * 16 weeks paid parental leave * mental health support services * stock options * learning budget * home office budget & IT equipment * budget for local in-person social events or co-working spaces **How you'll plan your day (and life)** We work async at arenaflex which means you can plan your schedule around your life (and not around meetings). Read more at arenaflex.com/async. You will be empowered to take ownership and be proactive. When in doubt, you will default to action instead of waiting. Your life-work balance is important, and you will be encouraged to put yourself and your family first, and fit work around your needs. **How to apply** Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at arenaflex. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to. At arenaflex, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about arenaflex's AI guidelines, check see here. Please note we accept applications on an ongoing basis. Originally posted on Himalayas Apply for this job