Job Description
At arenaflex, we're dedicated to revolutionizing the healthcare industry through innovative technology and exceptional customer service. As a leading provider of comprehensive, cloud-based EHR/PRM solutions, we're passionate about empowering medical professionals worldwide to improve workflows and reduce the risk of physician burnout. If you're a creative problem-solver with a passion for delivering top-notch support, we want to hear from you! **About arenaflex** arenaflex is a privately held leader in healthcare IT, committed to positive change and dedicated to improving healthcare through dedication, education, and teamwork. Our fast-paced, fun, and culturally diverse environment is the perfect place for talented individuals to thrive and make a real difference. We value creativity, innovation, and teamwork, and we're excited to welcome like-minded professionals to our team. **Position Overview** As a Customer Support Specialist at arenaflex, you'll play a vital role in delivering exceptional support to our clients, ensuring they get the most out of our software program. You'll work remotely until the restrictions from COVID-19 make it safe to work in the office, and you'll be part of a dynamic team that's passionate about making a positive impact on the healthcare industry. **Responsibilities** As a Customer Support Specialist, you'll be responsible for: * Answering a high volume of inbound calls from clients seeking technical support and training on our software program * Assisting clients to troubleshoot and resolve problems with their eClinicalWorks software program * Asking probing questions and properly documenting customer inquiries in our support system * Answering inquiries by clarifying desired information; researching, locating, and providing accurate information, including educating clients on our support site * Resolving customer questions and complaints with the highest degree of courtesy and professionalism * Utilizing de-escalation skills and escalating cases when necessary in accordance with escalation procedures * Redirecting calls as necessary * Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments * Updating job knowledge by participating in educational opportunities * Other duties as assigned **Requirements** To be successful in this role, you'll need: * A High School Diploma * High Speed Internet Service to utilize VOIP calls and VPN software as well as other required programs to support job functions **Preferred Requirements** While not essential, the following qualifications would be highly desirable: * Associates or Bachelor's degree in a relevant field * Excellent verbal and written communication skills * Ability to interact with various levels of medical and IT professionals * Flexible and adaptable to change easily * Ability to diffuse escalated clients and create effective working relationships * Proven problem-solving abilities * Ability to present ideas in user-friendly language * Attention to detail * Multi-tasking computer skills, ability to work with multiple screens and systems simultaneously * Ability to type minimum 45wpm on standard keyboard * Team player * Knowledge and/or experience in IT, medical terminology, and/or medical software is a plus **Benefits and Perks** As a valued member of the arenaflex team, you'll enjoy a rich suite of benefits, including: * Eighteen days of Paid Time Off per year, which scales based on tenure * Nine Paid Holidays and one Floating Holiday * Insurance for eligible employees, including medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment * A 401(k) plan with a Company safe harbor contribution * Flexible Spending Account for Health Care and Dependent Care for eligible employees * Limited personal leave * Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment * An annual discretionary bonus for eligible employees **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to respecting and empowering each individual and supporting the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply today to join our dynamic team and make a real difference in the healthcare industry. []( Apply for this job