Job Description
About the position Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator – Nurse Practitioner Primary Care Pilot The Opportunity It takes a village to care for our patients, and as a Care Coordinator (CC), you’ll be at the forefront of healthcare innovation. This is not your standard scheduling role; you will be a key player in a specialized program where Nurse Practitioners (NPs) serve as independent, "primary care-lite" providers for complex CKD and ESKD patients. We are looking for a candidate who is excited about care redesign and thrives in an evolving environment. If you have a passion for nephrology, dialysis, or the future of primary care, you belong in our Village. Location & Logistics Work from your home office with quarterly travel for team-building and nephrology office visits in Des Moines, IA and Lincoln, NE. Zone & Timing: Must be based in or aligned with Central Time (CST) to support our NE and IA markets. Schedule: Full-Time, Monday–Friday. Daily start time between 7:00–8:00 AM Home Office Requirements: Quiet, private space with high-speed internet. Responsibilities • Strategic Scheduling: Own the scheduling process for NP patient panels. You will balance complex schedules, facilitate outreach to patients for upcoming visits, and ensure the NP’s time is optimized for high-impact patient interactions. • Care Coordination: Assist in navigating patients through the continuum of care. Help move patients through identified care pathways under the guidance of the NP and the local nephrology practice team. • Communication Hub: Act as the primary liaison between patients, the NP, and the partner nephrology office. Manage inbound and outbound communications to resolve scheduling conflicts, confirm appointments, and collect patient information. • Innovation Partner: Participate in workflow optimization. Refine processes and improve patient experience. • Documentation & Compliance: Maintain accurate, real-time documentation in the Electronic Medical Record (EMR) to ensure care teams have the information they need to succeed. • Resource Navigation: Identify and coordinate resources, referrals, and appointments, collaborating with the broader care team to ensure patients have access to the care they need. Requirements • High School Diploma or GED required. • Experience: 2+ years of experience in a professional office or clinical environment. • Tech-Savvy: Proficiency in Microsoft Office (Excel, Outlook) and experience with Electronic Medical Records (EMR). • The "Innovator" Mindset: You are excited about care redesign. You aren't just looking for a task-oriented role; you want to be part of a team building something new. You are comfortable with ambiguity and growth. • Excellent Communication: You can communicate with clarity, empathy, and professionalism with patients, providers, and office staff. • Autonomous & Collaborative: You are a self-starter who works well remotely, yet you value being a highly visible, communicative member of a small, agile team. • Discretion: Ability to handle confidential patient information with the highest level of integrity. Nice-to-haves • Passion for the Mission: A genuine interest in nephrology, dialysis, or primary care. You are excited about the challenge of improving health outcomes for CKD and ESKD patients. • Clinical Office Experience: 1–3 years of experience in a medical office, particularly in scheduling, referrals, or care management. • Clinical Exposure: CNA, MA, or similar clinical background is a major plus. • One year of experience using Cerner (EMR) Benefits • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.