Job Description
Note: The job is a remote job and is open to candidates in USA. Southern New Hampshire University is a team of innovators focused on transforming lives through education. The Finance Counselor I will assist students in navigating the complexities of financing their education while providing proactive and caring support within the Student Financial Services Department. Responsibilities Inbound and Outbound phone coverage Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university You will apply financial aid, billing and registrar policies to all student interactions You will help students develop a financial strategy for their education and achieve their goal of graduation Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person You will need to be available for incoming phone calls from students all over the world You will help us document student interactions in customer relationship manager You will participate in daily outbound calling campaigns as assigned Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student Meet expectations for Monthly Metrics and call reviews Skills Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default A background and credit check is required for employment Experience in a customer service related field and the knowledge of writing professional communications in a previous role Some college credits must be completed Reliable high speed internet Your at home work space is distraction free during working hours to maintain focus for the success of this position 1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center Benefits High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources Company Overview Founded in 1932, Southern New Hampshire University has grown from a small school of accounting and secretarial science into one of the nation’s largest nonprofit, accredited universities. It was founded in 1932, and is headquartered in Manchester, NH, US, with a workforce of 10001+ employees. Its website is