Job Description
Join arenaflex, a leading AI-powered customer platform, as a Senior Product Designer II on our AI team. As a key member of our team, you will have a "seat at the table" from Day 1, co-owning a significant part of the product and driving its strategy and vision. You will work closely with product managers, engineers, and researchers to shape how customers discover, evaluate, and get value from our AI-powered product. **About arenaflex** arenaflex is an AI-powered customer platform that helps businesses grow faster by focusing on what matters most: customers. Our connected platform enables customers to connect marketing, sales, and service, and we're committed to delivering a B2B product that's just as easy to use as the best B2C products on the market. We're building a company where people can do their best work, and we focus on brilliant work, not badge swipes. **About Our AI Team** Our rapidly expanding AI team is at the forefront of shaping the future of enterprise AI experiences. We're developing innovative AI agents for front office teams that will transform how businesses and their customers interact with artificial intelligence, helping our customers achieve their goals faster than ever before. Designing in the AI space is fast-paced and full of unknowns, but we're excited to tackle unique research and design challenges, turning user skepticism into intuitive experiences that unlock creativity and professional potential. **You'll Love This Role If You** * Are a strategic thinker with a portfolio that demonstrates your ability to solve complex problems and deliver measurably impactful user experiences. * Champion customer empathy, are adept at integrating research insights, and maintain a high bar for both interaction and visual design craft. * Are an excellent communicator, clearly articulating design decisions and research findings to diverse stakeholders. * Thrive in a collaborative environment, actively seeking and providing feedback to improve design outcomes. **As a Designer, You Are** * Autonomous & adaptable: You thrive in uncertainty and excel at solving unstructured problems. * A strategic systems thinker: You think holistically and can design for multiple personas and use cases. * Creative & future-focused: You bring innovative ideas and are eager to try new things, especially in AI. * A platform-minded problem-solver: You're excited to design tools and frameworks others will build upon. * Execution-strong: You bring clarity, influence across functions, and get things done with attention to detail. * Skilled in remote collaboration: You've thrived in distributed team environments and can influence effectively from afar. * Curious with a growth-mindset: You're eager to learn new technologies and approaches, and can quickly adapt to evolving requirements and market trends. **Here's What Success in Your Role Looks Like** We seek a Senior Product Designer II with end-to-end, product design experience, ideally in sophisticated B2B SaaS or AI/ML products. As a Senior Product Designer II on our Customer Agent Growth, Onboarding, and Setup teams, you'll help set the vision and drive strategic outcomes across a significant portion of our product. You'll have a seat at the table from day one, working closely with product managers, engineers, and researchers. **Your Day-to-Day Will Involve** * Design & execution: Taking ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups. * Problem solving: Breaking down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities. * User-centered design: Putting users at the center by conducting research (e.g., usability testing, interviews) to understand needs and pain points related to AI, synthesizing findings into actionable insights. * Collaboration: Working closely with cross-functional partners to influence design decisions and advocate for user needs. * Interaction & visual design: Designing interactions for AI-powered features, proposing multiple solutions, and applying visual design principles for polished, accessible interfaces. * Prototyping: Utilizing appropriate methods and tools to test hypotheses and communicate design intent efficiently. * Systems thinking: Considering the broader implications of your design decisions, ensuring consistency and scalability. * Mentorship: Actively participating in design critiques and contributing to the growth of junior designers. **About UX at arenaflex** Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We're set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We're investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers. **Want to Know More About Product Design at arenaflex?** * The possibilities of “and” — prioritizing usability alongside feature growth * By the people, for the people: keeping your design system evergreen * See all arenaflex UX blog posts **One More Thing You Should Know…** There's a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that's okay! We really value people who bring unique perspectives and add new knowledge to our team. **Pay & Benefits** The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under arenaflex's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in arenaflex's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. **Annual Cash Compensation Range:** $161,500—$258,400 USD **Benefits are also an important piece of your total compensation package. Explore the benefits and perks arenaflex offers to help employees grow better.** **By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Refer to arenaflex's Recruiting Privacy Notice for details on data processing and your rights.** Apply for this job