Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Customer Service Representative on our Remedy On-Call team. As a key member of our 24/7 answering service, you will play a vital role in providing top-notch support to our clients and their customers, helping to streamline their customer service and appointment scheduling processes. **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our Remedy On-Call product is designed to help physician practices manage their customer service and appointment scheduling needs, ensuring that patients receive the highest level of care and attention. As a customer service representative on our team, you will be part of a dynamic and supportive environment that values collaboration, innovation, and customer satisfaction. **Job Summary** As a Customer Service Representative on our Remedy On-Call team, you will be responsible for providing exceptional customer support to our clients and their customers via phone and chat. You will be the first point of contact for our clients, handling a high volume of calls and resolving issues in a timely and professional manner. Your excellent communication skills, attention to detail, and problem-solving abilities will be essential in delivering a world-class customer experience. **Key Responsibilities** * Answer incoming client calls, take messages, and verify all information in the message is correct * Schedule patient appointments as requested * Dispatch calls to the appropriate medical practice following proper protocol * Represent our customers professionally and provide courteous service during incoming calls * Utilize critical thinking and problem-solving skills to address client issues in the most efficient way possible **How to Perform Essential Functions** * 80% of work is performed via real-time/live conversations with clients via telephone and chat * All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR * Telephone is used in all client interactions **Requirements** * **Competencies** + Excellent communication skills, including written and speaking skills + Ability to work independently and/or with a team + Attention to detailed information on computer screen + Able to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills – strong proficiency + Strong computer skills + Ability to type 35-40 wpm * **Education / Professional Certifications or Licenses Required** + High school or equivalent (Preferred) * **Additional Requirements** + This is a work-from-home position and requires the following to be effective in the position: - High-speed internet connection - Computer Requirements: - CPU: Intel i3 or AMD Equivalent (Dual Core Minimum) - RAM: 8GB - Storage: 100+ GB - Internet Connection: 100+ Megabits Per Second - Operating System: Windows 8.1 or Greater - Video and Sound: HD Webcam and Headset with Microphone - Wired headset **Supervisory Responsibilities** * None **Work Environment / Physical Demands / Travel Requirements** * A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention. * Computer and telephone required to perform duties. * Lifting requirements of no more than five pounds. * This is a fully remote position. **Core Values** arenaflex seeks to hire individuals who are able and willing to embrace our company's performance-based culture, as defined by our Core Values: * We are Clinician First * Pediatric Care is our Home * We Deliver on our Commitments * Our Success is Based on Results * We Believe in the Power of Teams **Benefits** Our full-time Remedy On-Call team members enjoy a variety of benefits, including: * Medical, Prescription, Vision, and Dental Insurance * Life Insurance * 401(k) with company match * Paid Time Off * Company Wellness Program * Employee Assistance Program * Short and Long Term Disability Insurance * Pet Insurance * Tuition Assistance Program * Employee Recognition Program **Equal Employment Opportunity Statement** Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job-related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. **Americans with Disabilities Act Statement** Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. **Salary Description** $15.00 / hour If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex as a Customer Service Representative on our Remedy On-Call team. Apply for this job