Job Description
At arenaflex, we're passionate about empowering nonprofit organizations to achieve their fundraising goals through innovative donor management software. As we continue to grow and expand our customer support and training team, we're seeking a highly skilled and dedicated Customer Support and Training Representative to join our dynamic team. If you're a fundraising and donor management software expert with a passion for delivering exceptional customer service and virtual training resources, we want to hear from you. **About arenaflex** arenaflex is a leading provider of donor management software solutions for nonprofit organizations. Our mission is to help our clients achieve their fundraising goals by providing innovative, user-friendly, and effective software solutions. With a strong commitment to customer support and training, we strive to empower our clients to maximize their fundraising potential. **Job Summary** As a Customer Support and Training Representative at arenaflex, you will be the first point of contact for our customers, providing exceptional support and training resources to help them get the most out of our software. You will engage in a variety of activities, including leading audio Q&A sessions, assisting with training webinars, and improving our training resources. If you're a self-directed and collaborative individual with a passion for fundraising and donor management, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer support through email, phone, and other communication channels, responding to customer inquiries and resolving issues in a timely and professional manner. * Develop and deliver virtual training resources, including audio Q&A sessions and training webinars, to help customers improve their skills and knowledge of arenaflex software. * Collaborate with other customer support representatives to provide comprehensive support and training to customers. * Improve arenaflex's training resources, including documentation, videos, and other materials, to ensure that customers have access to the information they need to succeed. * Stay up-to-date with arenaflex software updates and new features, and communicate changes and best practices to customers. * Participate in ongoing training and professional development to stay current with industry trends and best practices. **Essential Qualifications** * Bachelor's degree in a related field, such as nonprofit management, fundraising, or business administration. * 3-5 years of experience in a nonprofit development/advancement environment, with a strong understanding of development principles and best practices. * 2+ years of prior daily experience working in a donor management system, particularly in a development operations capacity. * Experience training a variety of people on improving their comfort and effectiveness with CRM/donor databases and associated tools (e.g., MS Word, MS Excel, etc.). * Strong written communication skills, exhibiting both clarity and a friendly personality. * Ability to think quickly and bring your depth of knowledge and experience in development to bear on impromptu questions in a live webinar setting. * Finds joy in troubleshooting customer questions and discovering solutions to their problems using arenaflex software. * Self-directed and comfortable working on a small team with significant responsibility. * Ability to work collaboratively with other customer support representatives and ask for help when needed. * Ability and desire to work from home. * Must be a resident of CO, TX, or WA. * U.S. work authorization. **Preferred Qualifications** * Experience with arenaflex software or similar donor management systems. * Certification in fundraising or a related field (e.g., CFRE, AFP). * Experience with virtual training platforms and tools (e.g., Zoom, Webex). * Familiarity with nonprofit industry trends and best practices. **Skills and Competencies** * Excellent written and verbal communication skills. * Strong problem-solving and analytical skills. * Ability to work independently and collaboratively as part of a team. * Strong organizational and time management skills. * Ability to prioritize tasks and manage multiple projects simultaneously. * Proficiency in MS Office and Google Suite. * Familiarity with CRM/donor databases and associated tools (e.g., MS Word, MS Excel, etc.). **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to the growth and development of our employees. We offer ongoing training and professional development opportunities to help you stay current with industry trends and best practices. * Collaborate with other customer support representatives to share knowledge and best practices. * Participate in arenaflex's mentorship program to receive guidance and support from experienced colleagues. * Opportunities for advancement to senior roles within the customer support and training team. **Work Environment and Company Culture** * arenaflex is a remote-friendly company, and this role can be performed from home. * Collaborative and dynamic work environment with a team of experienced professionals. * Flexible work schedule with opportunities for work-life balance. * arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. **Compensation and Benefits** * Salary range: $67,000 to $77,000 per year, depending on experience. * Health and vision insurance. * Life insurance. * Dental HRA. * 401(k) retirement with company match. * 40 hours of paid volunteering time per year. * Monthly technology stipend. * Discretionary bonuses. * 13 paid holidays per calendar year. * 17 PTO days per year to start. * Eligible for 12 weeks of parental/medical leave (8 weeks paid) after successful completion of one year of employment. **How to Apply** If you're a motivated and experienced fundraising and donor management software expert with a passion for delivering exceptional customer service and virtual training resources, we encourage you to apply for this exciting opportunity. Please submit a cover letter and résumé through our Careers page by July 31, 2025. Apply for this job