Job Description
At arenaflex, we're dedicated to delivering exceptional research and insights that shape business strategies. As a leading global research organization, we're seeking a highly organized, empathetic, and customer-focused Client Scheduler to join our team. This is a remote opportunity perfect for someone who thrives in a virtual environment and is passionate about providing top-notch customer service. **About arenaflex** arenaflex is a global research organization that connects people to insights that drive business growth. With a commitment to excellence and a passion for innovation, we've established ourselves as a trusted partner for businesses seeking to understand their customers and markets. Our team of experts works tirelessly to deliver high-quality research and insights that inform strategic decisions. **Job Summary** As a Client Scheduler, you'll play a critical role in supporting our growing client base by coordinating appointments, ensuring accurate communication, and providing exceptional customer service. You'll act as a key point of contact between clients, researchers, and study participants, managing scheduling logistics, responding to inquiries, and providing timely, professional support that reflects arenaflex's standard of excellence. **Key Responsibilities** * Schedule and confirm interviews, focus groups, and consultation calls using internal tools and calendars * Respond to participant and client inquiries via phone, email, or live chat in a timely and professional manner * Ensure that all appointments are accurately logged, confirmed, and communicated * Provide reminders and follow-up messages to minimize missed appointments * Assist with intake, rescheduling, or documentation support as needed * Maintain up-to-date records of client interactions within our CRM system * Coordinate across multiple time zones and calendars to ensure accuracy * Escalate scheduling conflicts or urgent concerns to the project management team **Qualifications** * High school diploma or GED required; some college or customer support training preferred * Minimum 3 year experience in administrative, scheduling, or customer service role (remote or in-office) * Excellent communication and interpersonal skills * Strong attention to detail and time management * Proficiency with Microsoft Office, Google Calendar, Zoom, and scheduling software * Ability to work independently and reliably in a remote setting * Familiarity with market research environments or client-facing industries is a plus * Must have a dedicated workspace, high-speed internet, and strong organizational skills **What We Offer** * Fully remote work flexibility * Paid virtual onboarding and training * Competitive hourly compensation + eligibility for performance-based bonuses * Supportive and inclusive company culture * Opportunities for career advancement within a global research organization * Meaningful work that connects people to insights that shape business strategies **Benefits** * 401(k) * 401(k) matching * Flexible schedule * Paid time off * Work from home **Experience** * Customer support: 3 years (Required) **Work Location** * Remote (Work from Home – U.S. Based) **Schedule** * Monday to Friday | Flexible shifts | No weekends required **Pay** * Competitive hourly rate (based on experience) + performance-based incentives We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer service and thrive in a remote setting, we encourage you to apply for this exciting opportunity. **How to Apply** If you're a motivated and organized individual with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job