Job Description
At arenaflex, we're revolutionizing the logistics industry by connecting customers and drivers directly through our cutting-edge technology. Our mission is to make city life easier by providing fast and convenient delivery services. With a strong focus on community, innovation, and excellence, we're committed to empowering SMEs, driver partners, and local communities. As a Customer Service Support Specialist, you'll play a vital role in delivering exceptional customer experiences and driving business growth. This temporary contract position offers a unique opportunity to join our dynamic team and make a measurable impact on your market. **About arenaflex** arenaflex is a leading logistics company that's disrupting the industry with its innovative approach. Since 2013, we've been tackling the logistics industry head-on, finding creative solutions to meet the world's delivery needs. Our vision is to bring communities closer by providing fast and convenient circulation of goods. With a 'global' approach, we're building a robust operations team to adapt our product to local networks of businesses and delivery contractors. **Our Values** At arenaflex, we live by four core values: 1. **Passion**: We're passionate about serving local communities, empowering SMEs, and our driver partners. 2. **Execution**: We're committed to delivering exceptional results and striving for excellence in everything we do. 3. **Grit**: We never give up and are always willing to learn and improve. 4. **Humility**: We're aware of our strengths and weaknesses and are always open to learning from others. **Job Summary** As a Customer Service Support Specialist, you'll be responsible for providing world-class customer service to our corporate clients, individual customers, and driver partners via Live Chat. You'll handle customer inquiries, provide solutions, and educate customers on our products and services. This role requires quick wits, problem-solving skills, and a "team first" mentality. **Key Responsibilities** * Provide exceptional customer service via Live Chat, ensuring first contact resolution and customer satisfaction. * Handle customer inquiries, investigate issues, and provide solutions in a timely and professional manner. * Interact with our Driver Operations & Finance team on a regular basis to ensure seamless communication and resolution. * Record details of inquiries, comments, or complaints, and provide support to our users and drivers. * Answer customer questions in a proactive, clear, and efficient way using the right methods and tools. **What We Seek** * Positive, dynamic, and customer-oriented individual with excellent written and verbal communication skills. * Target-driven, self-starter with the ability to work in a fast-paced environment. * Problem solver with analytical thinking and the ability to multitask. * Agile and fast learner with a willingness to adapt to new situations and technologies. * Proficient in Google, spreadsheets, and instant messaging. **What You'll Need** * Bachelor's degree from any major. * Minimum 3 years of experience in customer service, contact center, or BPO, with a focus on Live Chat. * Proficient and confident in communicating in English (both verbal and written). * Experience in telco, e-commerce, or tech line of business is preferred. * Computer literacy and familiarity with Google, spreadsheets, and instant messaging. * Willingness to work in shifts (early morning, public holiday) and be flexible. * Temporary contract employment for 3 months. **Additional Information** * arenaflex respects your privacy and is committed to protecting your personal data. * Please review our Candidate Privacy Notice before applying: **Career Growth Opportunities** As a Customer Service Support Specialist, you'll have the opportunity to grow your career and develop new skills. arenaflex offers a dynamic and supportive work environment, with opportunities for professional development and advancement. **Work Environment and Company Culture** arenaflex is a fast-paced and innovative company that values teamwork, collaboration, and customer satisfaction. Our office is a hub of creativity and energy, with a focus on delivering exceptional results and striving for excellence. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a temporary contract employee, you'll have the opportunity to experience our company culture and benefits firsthand. **Conclusion** If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this temporary contract position. Join our dynamic team at arenaflex and make a measurable impact on your market. Apply now and become a part of our innovative and fast-paced company! Apply for this job