Job Description
At arenaflex, we're on a mission to revolutionize the way product sellers manage their inventory and supply chains. As a fast-growing global software company, we're looking for a motivated and driven individual to join our team as a Customer Support Specialist. This is an exciting opportunity to be part of a dynamic and innovative company that's changing the game in the software industry. **About arenaflex** arenaflex is a leader in the Inventory Management Software space, providing solutions to modern-day product sellers. Our software helps these sellers keep track of their inventory at scale, and sell their products across multiple sales channels around the world. With a strong focus on customer satisfaction and support, we're committed to building the best Customer Support department on the planet. **How you'll make an impact** As the Customer Support Specialist at arenaflex, you'll play a critical role in providing unparalleled support to our high-profile customers. You'll empower them to streamline their businesses, come out better on the other side, and achieve their goals. Your expertise and passion for customer support will help us build a world-class support team that sets the standard for excellence in the industry. **What you'll do** As a Customer Support Specialist at arenaflex, your responsibilities will include: * Interacting with customers through our leading-class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient, and friendly manner. * Collaborating with the team to identify and diagnose hardware and software faults or user errors. * Conducting detailed investigations into customers' technical issues or user challenges with the arenaflex platform. * Communicating arenaflex product usage to our global product managers in order to optimize product performance and enhance client experience. * Collaborating closely with customers, updating them on the timelines and status on the tickets. * Building customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions. * Logging queries into the system and coordinating their progress and resolution. * Willingly offering advice and guidance to promote maximum output for clients from arenaflex products. **What you'll bring** To succeed in this role, you'll need: * 1 year experience in a customer support role, preferably at a software company. * Retail, warehouse, supply chain, wholesale, or inventory software experience preferred. * Superior interpersonal and customer support skills to provide excellent service. * Professional verbal and written communication skills. * Aptitude to build strong analytical and critical thinking skills. * Experience supporting customers through a variety of contact channels including chat, email, and phone. * Ability and willingness to work on rotating roster-based shifts (including weekends). * Relevant technical qualification and/or relevant work experience. **Why work for arenaflex?** We're a fast-growing business going through a huge amount of growth, and we're looking for talented individuals like you to join our team. As a Customer Support Specialist at arenaflex, you'll have the opportunity to work on products that are used by our global customer-base and at the same time, you'll be growing your career and developing new skills. Our benefits include: * Hybrid work environment * Work From Anywhere for 30 days in a six-month period * Celebrate your birthday with a paid day off * Global arenaflex Day celebrated company-wide, providing you a dedicated holiday to focus on your own wellbeing. * Recruitment referral bonus * Work for a Great Place to Work **Additional Information** At arenaflex, we value diversity and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team. If you're passionate about customer support and want to be part of a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a journey that's changing the game in the software industry. Apply for this job