Job Description
At arenaflex, we're revolutionizing the way small to medium-sized businesses manage their finances. Our innovative financial automation platform integrates Credit & Banking, Billing & Invoicing, Bookkeeping, and Taxes, all harmonized through cutting-edge artificial intelligence. As one of America's fastest-growing fintech companies, we're dedicated to decluttering financial operations and providing businesses with a seamless financial journey. Our mission is to empower businesses to focus on what truly matters – their growth. Headquartered in sunny South Florida, arenaflex has raised $200 million dollars in 2024 to bolster our growth, innovate, and serve our customers. We're proud to serve as the official corporate card and spend management platform for iconic sports franchises like the Florida Panthers, Miami Heat, and Chicago Bulls. Our team of over 250 individuals across 3 offices is passionate about delivering exceptional customer experiences and driving business success. We're seeking a highly motivated and dynamic Customer Success Manager to join our team. As an integral part of our team, you will be the main contact for our customers for renewals, upsells, escalations, and promoting value. This role requires excellent communication skills, and a passion for building long-lasting customer relationships. While previous CSM experience is not required, it's preferred. **Responsibilities:** * Own a book of 300-500 accounts where you are responsible for the overall net retention. * Promote the value of the product and service via the customer journey. * Upsell services and products with the brand image. * Assist in creating training courses and educational materials. * Assist with customer escalations and work alongside the team to provide resolutions for your customers. * Collaborate closely with the sales team, marketing, and other departments to align strategies and optimize the customer's experience. * Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay ahead of competitors. **Requirements:** * 1-2 years in a Customer Facing Role. * A strong work ethic and exceptional organizational skills and willingness to learn. * Ability to work under pressure in a deadline-driven, team-oriented environment. * Knowledge of billing systems and customer relationship management software, preferably Salesforce. * Strong Microsoft Excel skills (including pivot tables and v-look ups). * Proven ability to provide direct, proactive, and prompt response to customer issues, resolutions, and process cancellations when appropriate. * Strong verbal and written communication skills. * Highly self-motivated and driven to achieve and exceed targets. * Ability to adapt to different customer personalities and situations during outreach. * Familiarity with CRM software (Salesforce). * Ability to work collaboratively within a team-oriented environment. * Strong organizational and time management skills to efficiently handle multiple tasks and priorities. **Nice to have's:** * Understand basic accounting principles and functions in addition to how businesses manage cash flow, and a basic understanding in economics. * A background in Banking, Finance, and Accounting. * B.A, B.S or equivalent experience. * Spanish Speaking. **Working Schedule:** This is a full-time, in-office position with a 5-day workweek. Office hours are typically from 9:00 AM - 6:00 PM from Monday to Friday. **Benefits:** * Health insurance * Dental insurance * Employee stock purchase plan * Paid time off * Paid training * Vision insurance At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Success Manager, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our customers' success. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply to this exciting opportunity. **Why Join arenaflex?** * Be part of a fast-growing fintech company that's revolutionizing the way small to medium-sized businesses manage their finances. * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences. * Develop your skills and expertise in customer success, sales, and marketing. * Make a meaningful impact on our customers' success and growth. * Enjoy a dynamic and supportive work environment that fosters growth and development. * Take advantage of our comprehensive benefits package, including health insurance, dental insurance, employee stock purchase plan, paid time off, paid training, and vision insurance. If you're ready to join a dynamic and innovative company that's changing the face of fintech, we encourage you to apply to this exciting opportunity. Apply for this job