Job Description
At arenaflex, we're revolutionizing the air cargo industry by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo. Our innovative platform allows users to transparently and efficiently search for and book air cargo within seconds. We're seeking an experienced Customer Support Associate to join our team and help shape the future of air cargo. **About arenaflex** arenaflex is a fast-growing Series B company backed by leading Venture Capital firms, including Index and Bessemer. We're a remote company with a positive, dynamic, hard-working, and feedback-heavy culture, with a strong dose of playfulness. Our team is passionate about building great relationships and trust with our customers, partners, and each other. **What's the opportunity?** As a Customer Support Associate at arenaflex, you'll be the face of our company, delivering happiness to our customers by effectively solving their queries or issues. You'll be part of a unique, entrepreneurial opportunity to drive the digitalization of air freight and logistics. Your role will be to: * Support our customers and partner airlines through email, live chat, and phone * Build relationships with our customers and partners * Advocate for our customers and be their voice inside our organization * Work closely with the Product and Airline Partnerships teams to improve the user experience * Contribute to the continuous development of our customer support function **What are we looking for?** We're looking for someone who: * Has a service mindset, is empathetic, and knows how to listen * Has a positive attitude and knows how to navigate their way even in situations of uncertainty * Has excellent written and verbal communication skills, an eye for detail, spelling, and accuracy * Has previous experience working in contact center environments * Is willing to learn and open to accepting feedback, generously giving their own in return * Is a team player and is comfortable building relationships with peers, customers, and partners **Nice to haves:** * Experience with knowledge management * Experience in data analytics and reporting, to help us look into our numbers and improve processes **What will you love about working at arenaflex?** * You'll value building great relationships and trust with your team and managers * You'll see working remotely successfully as a pioneering challenge which is constantly evolving * You'll take ownership and get a kick out of exceeding expectations * You'll love experimenting with new ideas and get super excited when you find an opportunity for process improvement * You'll opt for the ambitious to ensure you grow, rather than take the easy option * You'll see the value of giving and receiving feedback and incorporate this into everything you do * You'll not be afraid to voice your opinions and like using data to back them up **Benefits and perks:** * Home office budget of €650 to purchase items such as a desk, chair, mouse, keyboard, and monitor, etc. * Choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date * Offsite fun and team trips to foster culture and team spirit * Unlimited co-working options through our partner desana all around the world * 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves **Why is working in the air cargo industry exciting?** Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we're shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. **Curious to know more?** * Read more about connecting the world's air cargo markets to make them more productive and successful * Get to know Siena and Alex from the arenaflex team and find out more about daily challenges, most significant achievements, and personal motivations * View the latest news from the industry * Read about one of our latest partnership with Avianca Cargo **** If you're passionate about building great relationships and trust with our customers, partners, and team, and you're excited about shaping the future of air cargo, today! Apply for this job