Job Description
At arenaflex, we're revolutionizing the way enterprises build trust in their AI systems by making it easy to test, monitor, and improve models using real-world evaluation frameworks. Our mission is to empower cutting-edge customers in finance, healthcare, and tech to deploy and operate AI systems with confidence. As a Customer Solutions Architect, you'll play a critical role in helping teams deploy and operate arenaflex in production environments, ensuring our platform is running reliably and efficiently. **About the Role** We're seeking a highly skilled and experienced Customer Solutions Architect to join our Field Engineering team. This is a deeply technical, customer-facing role that requires a unique blend of solution design, proactive support, and infrastructure guidance. As a Customer Solutions Architect, you'll work closely with platform, DevOps, and ML infrastructure teams at leading AI-forward organizations to ensure arenaflex is running reliably, whether in our managed cloud or in their own environments. **Key Responsibilities** As a Customer Solutions Architect, you'll be responsible for: * Acting as a trusted advisor to customers deploying and scaling arenaflex in production environments * Leading onboarding and implementation engagements, including assisting with setup of customer-hosted infrastructure, configuration of observability pipelines, evaluation workflows, and integrations with third-party tools * Helping debug customer issues across layers (e.g., SDKs, cloud infrastructure, model outputs), coordinating with product and engineering when needed * Owning proactive health checks, upgrade support, and reliability best practices for customers running self-hosted deployments * Designing and documenting end-to-end customer evaluation pipelines using arenaflex SDKs and APIs * Building technical artifacts (scripts, templates, notebooks) that accelerate onboarding and our ability to support customers, or demonstrate platform capabilities * Consulting on architectural decisions, including LLM evaluation, prompt versioning, or how to structure evals for reliability and reproducibility * Translating real-world usage and customer friction into actionable feedback for our product and engineering teams * Partnering with sales, support, and engineering to ensure seamless handoffs from pre-sales to post-sales and back * Contributing to internal runbooks, implementation guides, and technical documentation **What We're Looking For** We're looking for a highly skilled and experienced Customer Solutions Architect who: * Has a strong interest in AI technology * Has experience in customer-facing technical roles (e.g., Solutions Architect, Forward Deployed Engineer, Escalation Engineer, Technical Account Manager) * Is fluent in Python or TypeScript and has a comfort level debugging code, APIs, and infrastructure * Has a strong grasp of DevOps infrastructure and cloud architecture, including technologies like Docker, Terraform, Kubernetes, and major clouds (AWS, GCP, Azure) * Can explain technical concepts clearly to both engineers and non-technical stakeholders * Is comfortable working autonomously in a fast-paced, startup environment **Nice to Have** While not required, it's nice to have experience with: * Self-hosted or hybrid SaaS deployments * Familiarity with LLM/AI development workflows and common tools in the ecosystem * Familiarity with Terraform, CI/CD pipelines, and networking/security best practices **Why Join arenaflex** You'll be joining a small, senior team solving one of the most important problems in modern AI development—ensuring reliability. We work with cutting-edge AI teams and move fast to deliver value. You'll have broad ownership, a strong voice in the product, and the opportunity to help define how the world measures AI quality. **Benefits** arenaflex offers a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401k plan * Daily lunch, snacks, and beverages * Flexible time off * Competitive salary and equity * AI Stipend **Equal Opportunity** arenaflex is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're passionate about AI infrastructure and cloud application development, and you're looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. Apply for this job