Job Description
At arenaflex, we're on a mission to inspire the future of business with AI, Data, and CRM. As a leader in the industry, we empower our employees to be Trailblazers, driving performance and career growth while charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place. We're seeking an experienced Programs & Customer Engagement Lead to join our high-performance team, chartered with assisting the Business Unit in driving the next wave of growth. As a key member of our team, you'll help structure the Global SMB and Emerging Product operating cadence, support strategic programs, and contribute to some of our most strategic customer engagements. Your success will be measured by ACV and AOV influenced, ability to build a process and execute that strategy while taking a data-first approach, and direct feedback from the field and x-functional partners as your primary stakeholders. **About arenaflex** arenaflex is the Customer Company, leading the way in AI, Data, and CRM. We help companies across every industry blaze new trails and connect with customers in a whole new way. Our core values drive everything we do, from empowering our employees to be Trailblazers to creating a workplace that's inclusive and free from discrimination. We believe in equality for all and strive to create a workplace that's fair and based on merit. **Responsibilities** As a Programs & Customer Engagement Lead, you'll be responsible for: * Organizing, leading, and collaborating with internal and external stakeholders to understand customer health, sentiments, and needs; establishing and running strategic programs or events to support them * Organizing, leading, and collaborating with the extended ecosystem to run the Customer Advisory Council * Executing a unified strategy (inclusive of people, process, and technology) and process for customer engagements * Defining and supporting Business Unit operations such as leadership meetings, all-hands calls, and other business rhythm cadences * Working cross-functionally with Enablement, Marketing, and the Sales Organization to: + Enable Sales on how and when to utilize executive engagement in ongoing pursuits + Enable Sales on briefing processes and best practices + Enable Sales on tools and systems to help track and utilize information pre and post-engagement * Working cross-functionally with all ELT Offices, Marketing, and Americas Sales Organization to: + Utilize Data analysis to prioritize customer engagements and identify untapped market potential + Execute Nomination and Communications process once prioritization is decided + Support meeting preparation and execution; Support Onsite Events, as needed * Ensuring consistent, executive-level briefing standards and appropriate follow-up for all engagements / events to track and measure impact of executive engagement * Working independently to: + Use data analysis and catalogued engagements to executive engagement holistically and present recommendations to senior management + Design and interpret key performance metrics, and craft plans to address pronounced weakness + Build executive presentations, crafting the messaging and readouts to Sales + Identify business needs and creative solutions to meet needs + Regularly refresh processes & stay dynamic to meet shifting needs of our internal and external customers * Leading special projects for the Sales business, will depend on business need, interest, and aptitude * Leading strategic programs in support of dedicated business leaders **Skills & Experience** To succeed in this role, you'll need: * Stellar independent problem-solving skills: demonstrated ability to structure complex problems, develop solutions with little guidance, and craft high-quality, analytically sound, detail-oriented outputs * Proven analytical experience; ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and executive-level presentations * Strong executive presence and engagement skills with senior executive and customer audience * Highly collaborative style with strong influence skills in a cross-functional, matrix environment * Creative and comfortable with ambiguity, exploration, and iteration in a fast-paced environment / respond with a sense of urgency * Dynamic, empathetic, and flexible in communication and work styles depending on context and team dynamic * Highly organized, ability to coordinate activities of senior leaders to drive alignment and attainment of goals * Ability to execute at both the strategic and tactical level, able to roll up their sleeves to get things done * Deep understanding of arenaflex: technology solutions, thought leadership, values, and culture – experience implementing and/or using arenaflex a plus * Advanced in Google / Microsoft Tools, comfortable working with large data sets, and eagerness to learn how to extract and utilize data from our internal systems **Accommodations** If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form. **What We Offer** At arenaflex, we offer a variety of benefits to help you live well, including: * Time off programs * Medical, dental, vision, mental health support * Paid parental leave * Life and disability insurance * 401(k) * Employee stock purchasing program **Compensation** The base salary hiring range for this position is: * $138,800 to $190,900 (New York-based roles) * $115,600 to $159,000 (Colorado-based roles) * $127,200 to $190,900 (California-based roles) * $127,200 to $174,900 (Illinois-based roles) **How to Apply** If you're a motivated and experienced professional looking to join a dynamic team, apply now to become a Programs & Customer Engagement Lead at arenaflex. 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