Job Description
At arenaflex, we're on a mission to revolutionize the way people buy and sell special objects. As a one-of-a-kind marketplace, we're passionate about providing an exceptional customer experience that sets us apart from the rest. With over 20 million unique objects sold to date, we're growing rapidly and seeking an experienced Customer Service Representative to join our dynamic team in Lisbon, Portugal. **About arenaflex** arenaflex is a fast-paced, innovative, and inclusive company that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, empowered, and valued. Our core values - Taking ownership and driving impact, Being open to change and feedback, and Being passionate about our mission and our customers - guide everything we do. **The Role** As a Customer Service Representative, you'll be the face of arenaflex, engaging and delighting our customers through complex challenges and managing disputes and complaints. You'll ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there's a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both. **Key Responsibilities:** * Provide exceptional customer service through various communication channels (chat, email, phone, social media) * Manage disputes and complaints between sellers and buyers * Collaborate with Sales and Experts to improve the overall Customer Experience * Analyze customer feedback to identify opportunities for improvement in our services * Work closely with the customer service team to ensure seamless communication and resolution of customer issues * Develop and maintain a deep understanding of arenaflex's products and services to provide accurate and helpful information to customers **Essential Qualifications:** * Professional speaking and writing skills in Dutch and English * Strong analytical and critical thinking skills * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Ability to quickly switch between various customer channels like phone and email communications * Ability to positively interact with your team and other departments * Available to work 40 hours per week * Willing to commute to our Lisbon office and work in the office at least 2 days per week * Flexible with working at least 2 weekends a month and on some public holidays **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Knowledge of arenaflex's products and services * Familiarity with customer relationship management (CRM) software * Certification in customer service or a related field **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with colleagues * Adaptability and flexibility in a fast-paced environment * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** * Clear development plans and mentorship programs designed to support your career progression * Opportunities to learn and grow with arenaflex through our Learning & Development initiatives * Collaborative and inclusive work environment that encourages innovation and creativity * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** * arenaflex's vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect * Hybrid work model allows for flexibility and work-life balance * Collaborative and inclusive work environment that encourages innovation and creativity * Opportunities to connect with colleagues and participate in company-wide events and activities **Compensation, Perks, and Benefits:** * Competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network * Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by arenaflex * Amazing Office right in the centre of Lisbon **Why You'll Love Working with Us:** * Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories * Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programs designed to support your career progression * A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace * Celebrate Life's Moments with us at arenaflex. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house. **How to Apply:** If you're excited about this role and want to join our dynamic team, please submit your English CV and cover letter by clicking the "Apply" button below. By submitting your application, you agree to arenaflex's Applicant Privacy Policy. Don't miss this opportunity to join a company that's revolutionizing the way people buy and sell special objects. Apply now and become a part of our vibrant team! Apply for this job