Job Description
At arenaflex, we pride ourselves on being a customer-centric organization, dedicated to providing the best possible experience for our customers. Our customer service team is at the heart of our operations, and we're looking for a talented and passionate individual to join our award-winning team based in our stunning offices in Malta. As a Customer Service Agent - Spanish Speaking, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction. **Join Our Dynamic Customer Service Function** At arenaflex, we're committed to excellence and innovation. Our customer service team is a dynamic and multicultural environment where you'll work towards achieving our goal of providing the best Customer Experience. With a Hybrid Work From Home (WFH) model, you'll have the flexibility to work 3 days in the office and 2 days at home, allowing you to maintain a healthy work-life balance. **Key Responsibilities:** As a Customer Service Agent - Spanish Speaking, your key responsibilities will include: * Assisting both Spanish and English-speaking customers via email, chat, and telephone * Collaborating with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs) * Translating promotional texts and customer surveys into your local language * Managing customer accounts efficiently * Adhering to company policies and practices regarding player safety, protection, and responsible gaming **What's in it for me?** At arenaflex, you'll have the chance to work across leading markets with a team of outstanding Customer Service Agents. You'll have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a friendly and multicultural environment. We want our employees to embody the value of One arenaflex and enjoy the perks of being an arenaflexite! **Your Skills:** To succeed in this role, you'll need: * Excellent written and verbal communication skills in Spanish * Good written and verbal communication skills in English * Proficient in Microsoft Office applications * Background in customer service, whether face-to-face, online, or via phone calls * Strong multi-tasking and time management abilities **What we offer:** As an arenaflexite, you'll enjoy a range of benefits, including: * 28 Vacation days per year * Comprehensive relocation package (including flights, bonus, and accommodation) * Hybrid work model * Health & Life Insurance and access to a company doctor * €400 wellness and travel allowance * €300 working from home allowance * Yoga and sports activities * Complimentary lunch Monday to Friday * Company discounts * Exciting company events * Vibrant atmosphere and arenaflex values **Good to know:** * Start date: Every second week, training is provided * Salary: Competitive base salary with a bonus scheme * Work hours: Shift-based work schedule * Location: Malta, St Julians * Generous relocation package offered **Challenge Accepted?** If you're a problem solver, excellent communicator, and a people person, we want to hear from you! By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy. **About arenaflex:** arenaflex is a leading organization in the iGaming industry, committed to innovation, excellence, and customer satisfaction. We're a multicultural and dynamic environment where you'll have the opportunity to grow and develop your skills. **Join our team today!** Apply now to become a part of our award-winning customer service team at arenaflex. We can't wait to hear from you! ```html Experienced Customer Service Agent - Spanish Speaking: Deliver Exceptional Customer Experiences in a Dynamic Multicultural Environment At arenaflex, we pride ourselves on being a customer-centric organization, dedicated to providing the best possible experience for our customers. Our customer service team is at the heart of our operations, and we're looking for a talented and passionate individual to join our award-winning team based in our stunning offices in Malta. As a Customer Service Agent - Spanish Speaking, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction. Join Our Dynamic Customer Service Function At arenaflex, we're committed to excellence and innovation. Our customer service team is a dynamic and multicultural environment where you'll work towards achieving our goal of providing the best Customer Experience. With a Hybrid Work From Home (WFH) model, you'll have the flexibility to work 3 days in the office and 2 days at home, allowing you to maintain a healthy work-life balance. Key Responsibilities: Assist both Spanish and English-speaking customers via email, chat, and telephone Collaborate with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs) Translate promotional texts and customer surveys into your local language Manage customer accounts efficiently Adhere to company policies and practices regarding player safety, protection, and responsible gaming What's in it for me? At arenaflex, you'll have the chance to work across leading markets with a team of outstanding Customer Service Agents. You'll have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a friendly and multicultural environment. We want our employees to embody the value of One arenaflex and enjoy the perks of being an arenaflexite! Your Skills: Excellent written and verbal communication skills in Spanish Good written and verbal communication skills in English Proficient in Microsoft Office applications Background in customer service, whether face-to-face, online, or via phone calls Strong multi-tasking and time management abilities What we offer: 28 Vacation days per year Comprehensive relocation package (including flights, bonus, and accommodation) Hybrid work model Health & Life Insurance and access to a company doctor €400 wellness and travel allowance €300 working from home allowance Yoga and sports activities Complimentary lunch Monday to Friday Company discounts Exciting company events Vibrant atmosphere and arenaflex values Good to know: Start date: Every second week, training is provided Salary: Competitive base salary with a bonus scheme Work hours: Shift-based work schedule Location: Malta, St Julians Generous relocation package offered Challenge Accepted? If you're a problem solver, excellent communicator, and a people person, we want to hear from you! By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy. About arenaflex: arenaflex is a leading organization in the iGaming industry, committed to innovation, excellence, and customer satisfaction. We're a multicultural and dynamic environment where you'll have the opportunity to grow and develop your skills. Join our team today! Apply now to become a part of our award-winning customer service team at arenaflex. We can't wait to hear from you! ``` Apply for this job